The Voices Team is looking for a well-rounded leader to help evolve Vanguard's client experience. The team's primary focus is to capture survey data in order to drive product development & service delivery. This leader will need to leverage a strong understanding of business drivers & client needs to evolve the team's vision and roadmap, roll-up their sleeves and lead data production / data capture tasks within the Digital Client Experience ecosystem, and lead the execution of the delivery plan (articulating the impact of choices on the Client Experience KPI's) & ensure outcomes that are aligned with targeted business objectives.
Core Responsibilities
1. Collaborates with cross-functional stakeholders to drive significant change to the client experience.
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2. Builds, partners, and consults with senior management to deliver analytical & actionable insights.
3. Balances data management strategy, data governance, and data quality to deliver consistent & thoughtful program operations.
Additional/Nice to Have Skills:
1. Analytical Skills
- Aptitude for story telling through data analysis.
- Experience in SQL, Python and Tableau.
2. Technical Skills
- Technical acumen (e.g., knowledge of AWS tech stack)
- Ability to articulate Data Engineering work to stakeholders (by providing detailed explanations of data solutions, cloud implementations, and impact on business outcomes).
Qualifications
- 5 or more years work experience, including 2+ years of leading large cross-functional/cross-regional teams on major organizational projects
- Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
Our commitment to diversity, equity, and inclusion
Vanguard's commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse-one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.
Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress-from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.
Together, we're on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care-for our clients, our communities, and each other.
Vanguard's DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report .
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.