Job Summary
Assist Senior Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.
Responsibilities
Relationship Management
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
Compliance
Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
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Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards
Team Management
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.
Administrative Function
Support work order management for in house staff and vendors as necessary.
Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging.
Skills and knowledge
Excellent customer, computer, managerial, verbal and written communication skills
Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.
Basic knowledge of building systems (mechanical and electrical systems).
Day-To-Day Tasks
Manages, oversees, and coordinates daily facility management activities such as HVAC, electrical, plumbing, fire/life/safety system, landscaping, exterminating, BMS, etc.
Coordinates with site and contractors to ensure good customer service.
Request proposals, schedule and inspect all maintenance and repairs from onsite vendors and contractors.
Works with Regional Facility Manager in the development and management of the annual operating budgets and monthly variance reporting
Reviews proposals for repair and maintenance work in accordance with JLL and client procurement policy and operating budget.
Liaison with vendor partner services.
Assists with innovations and special projects.
Performs tours/inspections of the properties.
Establishes working relationship with client and contractors to ensure that Building services are being provided to the satisfaction of building occupants.
Manage the work order process from creation to reporting.
Ensure accuracy of vendor invoices from invoice coding in CMMS system to timely vendor payment
Create/edit monthly reports for work orders, budgets, initiatives, and projects.
Provide support for client team in escorting guests and vendors
Experience
High School Diploma or equivalent
2+ years of proven work experience managing a commercial facility as a third-party provider, corporate, or as a consultant
1+ years of proven people management/supervisory work experience in the facilities management industry
Experience using Computerized Maintenance Management System (CMMS)
Strong leadership skills, customer service skills and interpersonal skills with his/her associates, clients and vendors.
Knowledge of applicable financial and accounting terms and principles as they apply to commercial property management.
Strong client service orientation with the ability to provide information and respond to questions from groups of managers, customers, and the Vendors.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to respond to common inquiries or complaints from clients, co-workers, vendors, contractors and supervision.
Benefits
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Some of these benefits, include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Compensated for Holidays Worked
- Pay differential for Night Shift Employment
- Compensation for the role ranges between $60k-86k, dependent upon skills and experience
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.