Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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Job Summary:
UKG is seeking a Presales Technologist. This position is responsible for managing and supporting the technical aspects of tenant environments for the sales channel. This role involves coordinating with various teams to ensure seamless tenant provisioning, maintenance, and support. The ideal candidate will have a strong technical background, excellent problem-solving skills, keen attention to detail, and the ability to work collaboratively with internal and external stakeholders. The optimal candidate has experience working in a technical sales support role involving SaaS deployments, particularly UKG Pro or Pro WFM deployment strategies. A high level of interest in technology, enterprise software, and HCM technology space along with extensive knowledge in cloud-based software and service delivery models is expected.
Essential Duties and Responsibilities:
- Manage the provisioning, tracking, and maintenance of SaaS tenant environments for global operations
- Design, plan, and execute on new strategies involving current SaaS deployment procedures
- Assist in transitioning legacy solutions to GCP
- Triage and escalate Tenant and/or Product issues effectively to ensure timely remediation
- Coordinate with the Tenant Management Office (TMO) and CES to ensure successful environmental stability and preparedness
- Ensure meticulous tracking of Tenant Details and Activity via Zendesk, Service Now, Salesforce, etc.
- Drive process and product improvement to augment and accelerate tenant delivery
- Acquire, maintain, and expand knowledge on all aspects of UKG products and services
- Collaborate with internal PEI teams to standardize Product delivery
- Engage with Partner and Presales Enablement teams to ensure seamless transition to end users
Basic Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field or equivalent work experience.
- 3+ Years of Extensive experience with SaaS delivery models, with experience in private, public or hybrid cloud deployments
- 2+ years' experience supporting the lifecycle of tenant management operations including, creation, integration, data migration, issue escalation and decommission.
- Flexibility to work different schedules across different time zones to support a global organization
- Familiarity with SSO, MFA, and security principals as they apply to SaaS Enterprise Applications
Preferred Qualifications:
- Strong analysis, task management, and time management skills
- Self-motivated, self-starter with the ability to work autonomously
- Excellent consulting, organizational and problem-solving skills
- Ability to balance multiple project and priorities
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $93,000 to $122,600, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers