Sr. Travel Management Coordinator
Job Summary:
The Sr. Travel Management Coordinator will be responsible for managing UKG's corporate credit card program(s), to include providing administrative oversight of the web-based travel and expense system (Concur) in support of the Program. This role will be responsible for contributing to policy development and modifications, to include identifying and implementing system and process enhancements and ensuring overall compliance with UKG Travel & Expense Policy.

Job Responsibilities
Customer Service
• Serve as subject matter expert on Corporate Travel & Purchasing Card Program, supporting 15,000+ associates around the world ensuring best in class customer service.
• May act as a back up to day-to-day activities for team members who may be out of the office or when team is experiencing an increase in card applications and Service Now inquiries.
• Participate in communication, research and problem resolution related to travel and expenses for all U Krewers. This includes interpreting policies, procedures and country specific regulatory requirements.
• Participate in developing and conducting new cardholder training monthly or as needed to employees, department heads and others for interpreting policies, procedures and regulations relating to Travel and Expense.
• Collaborate with internal stakeholders to implement and deploy Concur Travel & Expense for new acquisitions or employee transfers and manage change management including but not limited to setting up new companies in Concur and working with card provider to issue new cards.
• Participates in maintaining and designing an internal web communication platform (UKG Today) keeping content fresh by adding how to guides, knowledge articles and important announcements.
• Participate in implementation of projects and process improvement initiatives related to overall corporate card programs and systems functionality.
• Perform monthly compliance audits, reporting and trend analysis such as past due expense reports, personal expenses, direct payments to card provider and employees who have duplicate cards or employee who have terminated. Results may require additional research, reaching out to employees and resolving issues.
• Participate in developing BI reporting, KPI identification, creating analysis and operational dashboards according to company/team needs.
• Execute on strategies to develop and strengthen customer relationships and deliver on customer expectations.
• Process high-volume workflow and daily administration of the Corporate Credit Card program, to include expense auditing/reporting and PCard (purchasing card) program operations.
• Any other duties as designated by your manager.

System Maintenance
• Act as the system administrator for the expense processing system, understanding the configuration and features of the system in detail and collaborate with IT partners on upgrades and testing
• Apply understanding of system and transactions workflow, demonstrating effective controls and policies, and ensuring continuous knowledge of key controls.
• Configure and administer Concur expense system including but not limited to user administration, imports/exports, policies, expense groups, forms, workflows, audit rules and integration with internal and external systems.
• Monitor the automated import and export processes, coordinate with respective technical teams in solving integration issues, resolve all errors Manage and maintain configurations; adding, editing or removing configurable options as requested.
• Respond to internal business user requests for assistance with issues related to application functions and resolve issues.
• Understand business requirements in order to best configure the system and exceed client expectations.

Education
• High School Diploma or equivalent
• College Degree a plus
Work Experience/Skill Set
• A minimum of 5 years of industry experience with exposure to T&E, Concur and Corporate Card management, ideally in a mid or large-sized global company
• Advanced working knowledge with Word, Excel, Power Point; Experience with Concur Expense Management System
• Ability to plan, execute, and deliver on projects in a timely manner; plus the ability to multi-task on varying projects and initiatives
• Experience with system implementation and/or process improvements
• Flexible and adaptable based on changing business needs and technology landscape
• Strong problem-solving skills and excellent judgment
• Self-motivated and directed, with keen attention to detail
• Strong organizational, problem solving and communication skills, both verbal and written
• Ability to analyze complex processes and identify potential improvement opportunities
• Strong customer service and relationship building skills

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $21.97 to $31.61, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers