Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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About the Team:
The Salesforce Enablement team at UKG is a crucial part of our broader Enablement team, dedicated to supporting our Sales, Customer Success, Renewals, Presales, and Business Development teams. We focus on providing ongoing enablement to best utilize Salesforce and other related resources, creating a clear path to success for our sales force.
Role Summary:
We are seeking a full-time, intermediate-level Sales Enablement professional to join our team. This individual will play a key role in supporting our users with core Salesforce functionality, including user setup, reports, list views, field usage, and opportunity creation. They will oversee and monitor Salesforce help tickets and email, resolving issues or escalating them as necessary. Additionally, they will support users on integrated tools such as Clari, Clari Mobile, Salesforce Outlook Integration, and Salesforce Mobile.
The successful candidate will be friendly, collaborative, and eager to learn. They will deliver 1-on-1 training and, over time, conduct group training sessions on Salesforce and related tools. This role requires strong business acumen, communication skills, and the ability to present and train in front of large groups. As their skills grow, they may also manage small projects as assigned.
Key Responsibilities:
- Monitor the Salesforce Help Outlook Email Inbox, escalating to the enablement team if unable to answer directly. Support the Salesforce Wednesday and Clari Help chats.
- Monitor Salesforce Help tickets, resolving those they can and reaching out to users to assist. Close out resolved tickets.
- Escalate and assign unresolved Salesforce Help tickets
- Open Incidents in Service Now on behalf of users for issues that cannot be resolved within the Salesforce Enablement team.
- Provide reporting for Salesforce Help tickets to advise the Enablement team on areas needing additional training.
- Provide 1-on-1 Salesforce and Clari support as needed, including research on behalf of Sales Reps or assisting with tasks like moving contacts or submitting 'Call' numbers.
- Handle small projects such as updating groups of records.
- Assist users with getting up and running on Clari, Clari Mobile, Salesforce Outlook Integration, and Salesforce Mobile.
- Point out required updates to the Salesforce Enablement user guides to Teresa Mann.
- Assist users with simple reports and list views.
- Follow up and track all Salesforce new hire sessions in Teams tracker and ensure follow-up sessions are conducted.
- Deliver small training sessions on Salesforce topics such as activity logging and Outlook Integration as the candidate becomes comfortable.
- Over time, deliver Salesforce training to groups, including Salesforce New Hire training.
- Support additional projects as assigned to the wider Sales Analytics team.
- Check in with the team to see how else they can assist and, once fully trained, lead support for specific teams (e.g., Renewals) and tools.
About You:
Basic Qualifications:
- 2+ years of experience with Salesforce.
- Experience in enablement, training & development, or other related fields directly supporting sales.
- Experience with high volume tasks, demonstrating strong ability to multitask, manage projects, and prioritize high-level tasks effectively.
Preferred Qualifications:
- Intermediate understanding and knowledge of Salesforce Lightning.
- Strong business acumen and communication skills.
- Ability to present and train in front of large groups.
- Friendly, collaborative, and eager to learn.
- Technical aptitude
- Excellent written and verbal communication skills
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The base salary range for this position is $70,000* $90,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers