Company Overview:
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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This is a full-time, hybrid position based in our Kilkenny, Ireland office.
Key Responsibilities:
• Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly.
• Should be effectively able to manage a team of 7 -10 members.
• The ability to coach, mentor, or guide the team is required.
• Ensure that all daily production requirements are completed ensuring the SLAs are met.
• Support managers and LT with automation and transformation projects supported by business.
• To Maintain the required level of accuracy at all times.
• Should be able to demonstrate ability to coach/mentor/guide the team.
• Communicate potential service issue or business issue to LT and draft/propose correction and mitigation plan
• You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively
• Problem solving, time management and priority setting skills
• Expected to demonstrate UKG core values
• Generate operational metrics to communicate and manage the performance of the production team.
• Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally.
• Engage in hiring along with the manager.
• Implement quality control measures effectively.
• To submit also assist and encourage team members to submit process innovation ideas as per the assigned goals.
Qualifications:
• Excellent understanding of end-to-end UK and Ireland payroll processes.
• Overall, 8 - 10 years of work experience of which last 5 years in UK Payroll /HCM.
• Experience of leading a direct team.
• Proficient in Microsoft Office (Excel, Word, and PowerPoint).
• Excellent written and verbal communication skills.
• Excellent customer service skills and conflict resolution.
• Ability to handle multiple tasks under stringent timelines.
• Highly motivated and team oriented.
Preferred qualifications:
• Knowledge of UK payroll software.
• Industry level payroll certification.
• Bachelor's degree in business, Accounting, Computer Science or a related field or equivalent work experience will be considered.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com