Description
•Oversee and manage the entire payroll process for the region, ensuring accuracy, compliance, and timeliness.
•Collaborate with internal teams, external vendors and payroll service providers to streamline processes and implement best practices.
•Stay updated on regional payroll regulations and compliance requirements.
•Develop and implement strategies to enhance the overall customer experience for clients in the region.
•Lead and mentor a team dedicated to delivering outstanding customer service, addressing client inquiries and resolving issues promptly.
•Implement and monitor customer satisfaction metrics to identify areas for improvement.
•Identify opportunities for process optimization and automation within the payroll and customer experience functions.
•Collaborate with cross-functional teams to implement improvements and drive operational efficiency.
•Regularly assess and update standard operating procedures to ensure alignment with industry best practices.
•Work closely with product, transformation, finance, Legal, compliance and other relevant departments to ensure seamless integration of payroll processes.
•Collaborate with Product and Engineering teams to leverage technology for improved customer experience and payroll efficiency.
•Develop and maintain relevant dashboards and reports to track key performance indicators related to payroll and customer experience.
•Utilize data-driven insights to make informed decisions and drive continuous improvement.
•Good understanding on Performance Management, MBR, QBR etc.
•Strong background and knowledge in Employee Engagement and career pathing related contributions in current role.

Qualifications
•Experience in international payroll management.
•Overall, 12 - 15 years of work experience
•7 Years of leadership experience and minimum 4+ years of experience of leading leaders
•Strong leadership skills with a proven track record of managing successful teams.
•Excellent analytical and problem-solving abilities.
•Outstanding communication and interpersonal skills.
•Relevant certifications, experience, or degrees in finance, accounting or related fields.
•5-7+ years of payroll management experience.
•Bachelor's degree from accredited school (MBA preferred).
•Experience in global payroll models with current knowledge of key players, service models and core offerings, and needs of APAC/Africa based payroll clients.
•Strong team presence and demonstrated leadership skills, great judgment, superior analytical skills, and ability to effectively present to large and small groups.
•Ability to build and maintain strong relationships with key internal and external stakeholders.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.