With 80,000 customers across 150 countries, we are the largest U.S.-based private software company in the world. And we're only getting started. At UKG, we are helping organizations create great places to work by supporting the employee life cycle from recruiting to retirement. We are a leader of HR, payroll and workforce management solutions for all people. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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At UKG, we are building an AI-first suite that inspires every organization to become a great place to work through HR, pay, workforce management, and culture technology built for all. We have a strong people-focused culture and are bringing innovative, AI-enhanced technology to empower the 80,000+ organizations who use our products.
We are looking for a talented and passionate Lead User Experience Researcher to drive mixed methods research that informs investments across UKG's AI portfolio. You will work with cross-functional partners to identify critical features and experiences that deliver business & customer success. You'll play a leadership role in the UX Research team and the larger UX organization and report to the head of UX research.
Responsibilities
- Define the research roadmap, execute the strategy and deliver critical insights that move the business forward.
- Translate complex data and identify strategic opportunities. Lead cross-functional partners in ideation activities.
- Be product opinionated, leveraging deep user, market, and competitor understanding to influence product strategy and user experience design.
- Provide thought leadership by developing and socializing a strategic point of view on key topics. Advise senior stakeholders and inform north star direction.
- Be a champion for a customer- and data-focused culture in UKG.
- Raise the methodological bar within the User Research team and mentor other team members.
Minimum Required Qualifications
- 6+ years of professional user research experience, with a demonstrated knowledge of User Experience best practices
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- MS/BS/BA degree in Human Computer Interaction, User Experience/Usability, Cognitive Psychology, Human Factors or related discipline or equivalent experience
- Mastery in qualitative & quantitative methods, with demonstrated experience using them to solve strategic challenges
- Experience with research tools (eg, UserTesting.com, Qualtrics)
- Demonstrated ability to develop creative and practical research approaches to complex design problems.
- Experience facilitating design and ideation sprints. Familiarity with a variety of workshop methods and recipes.
Preferred
- Familiarity with usage analytics tools (e.g., Pendo)
- Subject matter expertise related to workforce management, human resource management and/or talent management
- Experience with Enterprise software applications highly preferred.
At UKG, our culture starts with people. We take great pride in our award-winning workplace culture and how it inspires our purpose.
We actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $142,100.00 to $204,200.00 however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers