Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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About the Role
The Lead Business Systems Analyst (BSA) will be responsible for analyzing and improving business processes, identifying system requirements, and ensuring that our HR technology solutions meet the organization's business goals. The Lead BSA will work closely with stakeholders, including COE Business Leaders, HR Technology, IT teams, and external vendors, to understand business needs and translate them into technical system specifications and functional solutions.
Key Responsibilities:
Requirements Gathering & Analysis: Work with business stakeholders to identify and document business needs, goals, and system requirements
Process Mapping & Improvement: Analyze current business processes, identify inefficiencies, and recommend system-based solutions to optimize operations
System Design & Specification: Develop clear and comprehensive system specifications and functional requirements for new or modified systems
Stakeholder Communication: Act as the liaison between business units, HR Technology and IT teams, ensuring effective communication of business requirements and technical specifications
Testing & Validation: Oversee or assist with the development of test plans and coordinate user acceptance testing (UAT) to ensure systems meet requirements
Change Management: Assist in the planning and implementation of system changes and enhancements, including training and supporting users
Documentation: Create and maintain detailed documentation of systems, workflows, and processes, ensuring that all changes are well-documented for future reference
Troubleshooting & Support: Provide ongoing support for system-related issues, troubleshooting problems and coordinating solutions with the HR Technology team
Project Management Support: Effectively Project Manage mid to large size projects using agile methodologies within designated timelines
Participate in other projects or tasks as assigned
About You
Basic Qualifications:
- Bachelor's degree in computer science or information technology preferred, or equivalent experience
- 4-6 years' experience working with information technologies and systems analysis utilizing an enterprise-wide HR system or multiple systems.
- Solid understanding of UKG Products preferred (or other similar HCM/Payroll/Timekeeping/LMS systems)
- Strong ability to work with tools like Microsoft Visio, SQL, or similar business analysis and project management tools
- Strong ability to analyze complex systems and business processes, identify gaps, and recommend solutions
- Understanding of system development life cycle (SDLC) & Agile methodologies, project management tools, and database management systems
Preferred Qualifications:
- Organized, detail oriented and able to multi-task in fast paced environment
- Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders
- Creative and analytical thinking to develop effective solutions to business challenges
- Strong attention to detail and a commitment to ensuring high-quality deliverables
- Business Analysis certifications (e.g., CBAP, PMI-PBA), or Project Management certifications (e.g., PMP) preferred
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $99,800 to $130,000 however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers