Get to Know Us:

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

• Act as the primary IT point of contact for Customer Support, User Experience and Professional Service Operation teams, thoroughly understanding and effectively translating business requirements into actionable IT strategies and solutions.

• Lead the analysis, redesign, and implementation of business processes related to Customer Service, Customer Support via Communities, Professional Services, Customer Experience, ensuring alignment with overall business goals.

• Gather, document, and validate requirements from business counterparts, proposing innovative business processes and solutions to improve efficiency and effectiveness utilizing Scrum / Agile Best Practices with Jira

• Facilitate cross-functional collaboration between Customer Support, Professional Services, Sales, Legal, Finance, Renewal teams, and IT, ensuring smooth implementation and adoption of new processes and systems.

• Oversee the delivery of technology solutions from inception through to completion, coordinating with technical development teams within the IT organization.

• Extensive knowledge of Salesforce Service Cloud, Salesforce Communities, and Professional Services in the customer support sector

• Strong knowledge of Salesforce Service Cloud, Salesforce Communities, Certinia PSA Software and Professional Services Support.

• Strong knowledge of Scrum and Agile methodologies using Jira and good understanding of best practices

• Act as a resource for the Salesforce platform including Service Cloud, Communities, Certinia Software

• Continuously monitor and assess new technologies and best practices in the domain, recommending improvements to maintain competitive edge and operational efficiency.

• Bachelor's Degree in Computer Science, Information Systems or related fields.
• 5+ years of experience implementing and supporting large scale, technically complex solutions on Salesforce ecosystem
• Experience integrating the Salesforce platform with internal and external systems
• Well versed with Apex code, Custom Objects, Workflow Rules, Custom Fields, Validation Rules and VisualForce Pages.
• Programming background using one or more of the languages such as APEX, Visualforce, Lightning.
• Enterprise integration architectures such as SOAP, RESTful, ETL
• Deep understanding of Conga Composer and Conga CLM, SaaS and CLM processes.
• Deep understanding of software testing with knowledge on building test plans and executing them in unit, functional and user acceptance test cycles.
• Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
• Ability to self-train quickly and pick up new skills as necessary
• Experience in translating customer business requirements into workable technical solutions.

• Minimum of 5 years of experience in a Business Systems Analyst role, with extensive experience in Customer Support, Salesforce Communities and Professional Services and the associated technology solutions.

• Deep understanding of Salesforce Service Cloud (Case Management), Salesforce Communities, Certinia Software, Customer Experience and Professional Services

• Solid understanding of Salesforce CRM primarily around Service Cloud, Communities, Clari, Gainsight, and Marketo

• Solid understanding of Agile, Scrum and Software development best practices using Jira

• Proven ability to analyze and redesign business processes, with a track record of implementing successful process improvements.

• Excellent project management skills, with experience leading cross-functional projects.

• Superior communication and interpersonal abilities, capable of engaging and influencing stakeholders at various levels.

• Analytical thinker with a problem-solving orientation and meticulous attention to detail.

• Preferred certifications in Salesforce Service and Community Clouds

• Preferred certifications in Agile SafE, or PMP

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.