About the team:

Our Canadian sales team is full of talented, collaborative team members who work closely to align customers' goals with our broad set of products. This person will be tasked with maximizing sales revenue and exceeding annual profitability goals for UKG's sales team.

About the Role:

We are seeking a dedicated and proactive Customer Account Manager to join our high-performing Canadian sales team. The ideal candidate will be responsible for supporting our SMB and Strategic customers (less than 500 employees), driving sales growth, and ensuring highly positive customer experiences. This role involves regular face-to-face interactions, attending industry events, and collaborating with various internal teams to meet customer needs and expectations.

The successful candidate will help transform customers' HR, Benefits, Payroll, Time, and Scheduling processes using UKG HCM SaaS deployments. They will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solutions to meet their business objectives.

Key Responsibilities
• Proactively research and develop depth and breadth of expertise with Customer's particular industry to advise, consult and support Customers on best and next practices in utilization and expansion of services
• Develop and maintain greenspace heatmap and run strategic and appropriate sales campaigns to drive pipeline and ultimately bookings in assigned accounts
• Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs
• Develop and maintain working knowledge of products and capabilities, incorporating technical advances in presentations to end users
• Develop and maintain Annual Account Plan and Relationship Map for each assigned account collaboratively with internal stakeholders
• Build strong relationships with business decision makers across the account by leveraging your sales management team, leveraging UKG executive sponsors and leveraging in-person meetings and interactions
• Ensure highly positive customer experiences through existing relationships as transitioned from previous account team or services teams
• Conduct at least 1 in-person (or virtual if necessary) business review with the customer a year covering adoption, support and roadmap content. Business Reviews should include advise and consultation to customer regarding HR challenges and integration of UKG products. In these business reviews you should also be focusing on Innovation by sharing new product offers, new product innovation with effort toward sales
• Increase customer engagement and participation in high-quality experiences through driving attendance for Aspire at all levels of the client, from Executive to Administrator levels
• Collaborate with Field Marketing to invite customer and regional partners to appropriate regional events and conduct at least 2 regional events per quarter that combine Networking and UKG or Industry engagement
• Collaborate with Customer Marketing team to establish customer references and identify individuals to nominate for Insider and Exec Advisory programs as appropriate
• Monitor account concerns through partnerships with assigned technical resources on customer needs, sentiment, challenges and adoption and partner for solutions that improve customer satisfaction and experience when necessary
• Proactively monitor health of customer account, identify risks, and collaborate on Save Plans with appropriate teams to facilitate the execution of the plan
• Maintain accuracy of account Contacts and Account Sentiment in SFDC, including a Rolling 4 Quarter Pipeline in SFDC for all accounts and engage on all assigned marketing qualified leads within 24 hours of assignment

About You:
Basic Qualifications:
• Minimum two or more years of experience in Direct Sales

Preferred Qualifications:

• BA/BS or equivalent

• Excellent negotiation, written and verbal communication skills.
• Strong problem-solving skills.
• Strong work ethic while operating with a high-level of integrity, honesty and commitment to self and everyone else.

• Strong business acumen
• Up to 50% travel

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.