About Uber
Uber's vision is to be the most reliable way to get anything on demand. We partner with supermarkets, convenience stores, pharmacies, and other retail verticals to accelerate their growth through delivery experience transformation and innovative technological solutions. Leveraging the power of the Uber Eats platform, we aim to deliver anything within 30 minutes, making on-demand delivery reliable and efficient for all.
About the Role
As a Strategic Partner Lead, you'll take the reins of one of our largest grocery accounts while also overseeing a diverse portfolio of smaller partners. Your mission? Build innovative, long-term strategies that drive explosive growth for both Uber Eats and our partners, while delivering unparalleled user experiences. You'll be at the heart of revolutionizing how grocery brands scale their delivery operations in today's on-demand world.
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What You'll Do:
You will take full ownership of one of our top grocery partners, working closely with them to drive sustainable growth and elevate the user experience, all with the ultimate aim of making Uber Eats their preferred delivery platform!
- Own the Partnership: Take full ownership of one of our premier grocery accounts, collaborating closely with their leadership to grow their business sustainably while ensuring Uber Eats becomes their go-to delivery platform. Your influence will be key in shaping their on-demand strategy.
- Drive Growth: Develop and execute ambitious growth plans-whether that's expanding to new locations or boosting performance at existing ones through innovative marketing strategies and product optimization. You'll be at the cutting edge of driving increased sales and market share.
- Lead with Data: Use an analytical approach to prioritize initiatives that deliver the highest ROI. Your decisions will be data-driven, laser-focused on creating maximum value for both Uber Eats and our partners.
- Shape the Future: Lead high-impact commercial discussions, securing long-term, mutually beneficial agreements that solidify Uber Eats' role as a critical growth partner for your accounts.
- Optimize Operations: Innovate on processes and tools to create operational efficiency across the board. You'll constantly seek improvements, setting new benchmarks for excellence in collaboration with internal teams, including finance, marketing, and operations.
- Team Leadership: Manage a high-performing team of Account Managers, providing strategic guidance and acting as the escalation point for key accounts. You'll empower your team to drive exceptional outcomes, while fostering collaboration and innovation within your group.
What We're Seeking:
- 7+ years of customer or client facing experience ideally in Tech, Retail or FMCG, previous customer-facing experience at executive levels
- 2+ years line management experience leading and coaching others to deliver successful outcomes.
- Previous experience achieving business targets and over delivering vs plan.
- Commercial acumen. Understanding of how businesses and organizations work and how to navigate a partner's business.
- Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels.
- Experience in developing and optimizing processes. Ability to take big picture ideas and projects and break them into actionable steps with ambitious targets for completion.
- Great project manager who can create meticulously detailed execution plans for large-scale projects (eg. launching new product, onboarding major enterprise) and then deliver them to plan regardless of any surprises or ambiguity along the way.
- Data driven decision making mentality and sound business judgment through strong analytical thinking.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.