About the Role
- Uber Eats is revolutionizing instant delivery and making dining effortless: from eating locally every night, to ordering groceries during a global pandemic, to delivering a bottle of wine to a special someone.
- The Commercial Operations team is tasked with scaling impactful projects that serve the needs of our commercial teams (Sales and Account Management).
- Within Commercial Operations, our Account Management Operations team focuses on empowering every Account Manager to manage and grow their book of business by providing self-serve tooling, data and strategies that allow them to focus on the right things and multiply value within the Account Manager <> Merchant relationship. By joining this team, you will have the unique opportunity to directly shape the present and the future of the Account Management
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What You'll Do:
- Scale best practices across the US&C region and bring to the table new ideas and methodologies to prioritize the work of our Account Management force, both in their day-to-day, as well as with an outlook for the medium and long term by coming up with models and principles that will allow AMs to focus on what matters the most.
- Understand the entire end-to-end Account Management process, introducing toolkits and frameworks to manage their Book of Business at scale while implementing and streamlining processes like the Seller-to-Account Manager handover one, with the ultimate objective of increasing Account Managers impact and productivity.
- Bring the voices of both the Enterprise and SMB Account Management team into our central Strategic Ops team and other organizations, offering insight on how to optimize our account management workflow.
- Collaborate and closely partner with Sales Operations, Territory Operations, Merchant Operations, Strategy & Planning, Community Operations, Finance, Business Systems, Product, Legal/Compliance to ensure the success of each initiative.
- Scale best practices across the US&C region and bring to the table new ideas and methodologies to prioritize the work of our Account Management force, both in their day-to-day, as well as with an outlook for the medium and long term by coming up with models and principles that will allow AMs to focus on what matters the most.
- Understand the entire end-to-end Account Management process, introducing toolkits and frameworks to manage their Book of Business at scale while implementing and streamlining processes like the Seller-to-Account Manager handover one, with the ultimate objective of increasing Account Managers impact and productivity.
- Bring the voices of both the Enterprise and SMB Account Management team into our central Strategic Ops team and other organizations, offering insight on how to optimize our account management workflow.
- Collaborate and closely partner with Sales Operations, Territory Operations, Merchant Operations, Strategy & Planning, Community Operations, Finance, Business Systems, Product, Legal/Compliance to ensure the success of each initiative.
Basic Qualifications:
- 4+ years' work experience in Commercial Operations, Business Operations, AM Management, Consulting or Program Management
- Advanced Excel and data management skills
- Proficiency with Salesforce
- Proficiency with SQL
Preferred Qualifications:
- Experience with Sales GTM - acquisition, account management, and support processes, systems (e.g., CRM, reporting), and datasets
- An ability to build deep cross-functional relationships across a broad organization, foster a warm and collaborative work environment, and understand problems from diverse perspectives
- Exemplary problem solving experience and best practice application
- Ability to thrive in a fast-paced and ambiguous environment
- Excellent organization, time management and prioritization skills; proven ability to balance multiple critical tasks and consistently delivering against hard deadlines
For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.