About the Role
At Uber, providing outstanding customer support that establishes trust for riders and driver partners--our community--is a core feature of our product experience. We invest in this mission and trust in providing the highest quality service executed in the smartest, most efficient way.
Screenings is a critical part of Uber's success, working with partners across the business to ensure compliance to regulatory standards, and we're looking for a Specialist, (you!), to support efforts within our Phoenix Center of Excellence (COE) located at 201 E. Washington St. As a Screenings Specialist you will be tasked in quickly and accurately completing process work on a variety of mission-critical tasks that are too critical or too new to move to a permanent home. This role relies on multiple tools and modalities to ensure our supply is not impacted by regulatory change.
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This entry level role changes daily. Your Monday will not look like your Friday and maintaining an open mind to these changes is crucial.
Uber does not provide visa sponsorship for this role
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Perform investigations and make recommendations to relevant stakeholders using guidelines
- Complete data and Root cause Analysis and provide corrective and preventive action items
- May present findings to stakeholders
- Identify and share trends, insights, defects & areas of improvement to share w/stakeholders
- Participate in discussions to share best practices with partners, agents, and stakeholders
- Provide subject matter knowledge to teammates
- Follow procedures and process paths to complete key tasks
---- Basic Qualifications ----
- At least 6 months of experience in one of the following: service quality assurance, compliance, banking, insurance, fraud, consulting or regulated area
---- Preferred Qualifications ----
- Excellent written and verbal communication skills, including the ability to listen effectively and switch tones between internal and external customer communication
- Ability to multitask, prioritize, and handle time effectively
- Excellent interpersonal skills, integrity, and follow-through on tasks
- Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
- Experience with Google Suite
- Detail-oriented
- Basic analytical/technical skills
- Previous experience in phone based customer service
- Basic Excel or Google Sheets skills
- Ability to work with sensitive customer information
- Ability to work weekend shifts are required
For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$21.00 per hour.
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.