About the Role
At Uber, we reimagine the way the world moves for the better. There are several operations and technologies that enable this mission and Uber's GSS (Global Scaled Solutions) organization leads many of those capabilities such as data annotation for AI/ML innovation, app testing, localization/internationalization, map editing, digitization programs and more. We combine technology and human intelligence optimally to run scaled programs.
The tech+ops solution coupled with Uber's strength of building a platform for flexible work will enable enterprises world-wide to accelerate their data, AI and product journeys. While we do this, we look forward to creating flexible earnings opportunities through online tasks for millions of people across the world. Together, our tech, operations expertise and platform for knowledge work are uniquely positioned to be the best-in-class human in the loop solution for the industry.
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We are looking for a Supply Manager to lead freelancer supply & product rollout in Europe to help expand the network and footprint on ground. This role will need designing and executing processes, projects, communications, and experiments driven by a deep and analytical understanding of our business.
This role will work closely with both local and regional teams across regions and support the strategy and execution of how Uber Scaled Solutions attracts, acquires and develops skilled gig workers at scale through technology, automation and process optimization.
What the Candidate Will Do:
- Adopting innovative strategies for quality sourcing at scale, across Europe
- Utilize various sourcing tools and platforms to attract and monitor qualified candidate pools
- Shape and manage the programs: track progress, resolve dependencies, evaluate risks and communicate status to management and project partners
- Work with cross functional teams to ensure project needs are met and resolve issues
- Improve process operational efficiencies, and identify automation opportunities
- Create and own incentive strategy to drive new freelancer acquisition on the platform
- Prepare and maintain dashboards to measure sourcing penetration and efficiency
- Prepare and give business reviews to Uber senior management regarding progress against defined KPIs
- Build resource feedback mechanisms and ensure NPS targets are met for the program
What the Candidate Will Need / Basic Qualifications:
- 3-5 years experience in sourcing, onboarding, and managing large-scale freelance or independent contractor networks, particularly across APAC and MEA regions, to ensure a steady supply of talent for business operations.
- Proven ability to lead and execute product rollouts or initiatives across multiple regions, with experience in coordinating cross-functional teams, setting timelines, and ensuring smooth implementations in dynamic environments.
- Strong skills in analyzing market trends, freelancer performance, and supply chain metrics to optimize supply operations, using tools like Excel, SQL, or similar for data-driven insights
- In-depth knowledge of European labor markets, regulations, and cultural nuances, with the ability to adapt strategies to regional differences while working effectively with diverse teams.
- Demonstrated ability to work independently and effectively with internal and external stakeholders
- Ability to work efficiently and influence others without exerting direct authority
- Ability to take initiative in a constantly-changing work environment
- Exceptional written, verbal communication, and organizational skills
Preferred Qualifications / Bonus points:
- Previous startup experience is good to have
- Consulting or analytics experience is a plus
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.