About the Role
You would be joining as a Business Operations Manager at Uber, India South Asia region, for driving rider growth & scaling new categories like Uber Reserve, Rentals, Pets, and Black. This role would give you a holistic exposure to business category management, cutting across strategy, demand, growth, supply, marketplace, customer support, and policy pillars.
What the Candidate Will Do
- Craft a coherent vision, rider strategy and demand-generation roadmap for the categories
- Be accountable for driving demand and growing usage across all segments. Manage and prioritize initiatives and allocate budgets across channels.
- Identify uniquely local marketing opportunities aligned with business priorities (major events, partnerships, seasonal moments, etc) and deliver campaigns against them
- Build a compelling business case for the categories and rally stakeholders in Ops and Product.
- Leverage problem-solving skills to identify issues on the marketplace, rider, and driver fronts; use data analytics and qualitative research to test hypotheses; use sound business judgment to decide next steps; and show agility and execution excellence in addressing these issues in a time-bound manner.
- Collect rider and driver insights through CRM, research, support inbounds, etc, and design & execute education campaigns to help solve rider and driver-side issues.
- Collaborate with the Product team to run pilots to evaluate product market fit, identify gaps and opportunities to improve, refine the product roadmap, and GTM.
- Build long-term and short-term business plans and track performance against these.
- Monitor industry trends and competitor landscape, and dynamically respond to market needs.
- Build and develop strong relationships with cross-functional teams (e.g., Product, Supply, Core Marketplace, S&P, Marketing, CommOps, Policy, Comms, Legal, etc.).
Want more jobs like this?
Get jobs in Gurgaon, India delivered to your inbox every week.
What the Candidate Will Need
- 3+ years of relevant experience in business analytics, high-growth startups, management consulting, investment banking, or similar professions with a high focus on problem-solving and data analytics.
- Bachelor's degree from top universities in Engineering, Economics, Business, or other disciplines with a quantitative focus; MBA from a top-tier institute.
- Proven experience in data-driven decision-making and sound business judgment through strong analytical thinking and experimentation.
- Proficiency in data analytics, SQL, and Excel modeling.
- Appetite for solving problems, however complicated or ambiguous they may be, and the ability to break down high-reaching problems by applying structure and using data-driven insights.
- Creative mindset that enjoys experimentation and is willing to take bold bets despite the risk of failure.
- Ability to take initiative in a constantly-changing work environment and adopt a generalist do-what-it-takes mindset.
- Manage and deliver end-to-end projects on time with autonomy in a constantly evolving, rapid-growth environment, and demonstrated ability to coordinate, plan, and prioritize tasks across multiple projects.
- The ability to communicate and present information to stakeholders across all levels of the business.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.