About the Role
- As a Program Specialist, you will manage projects within the safety program. This role will help in leading, supporting BAUs, planning and executing, and monitoring regional level and cross-regional, as well as mega-region projects.
- This individual will work closely with partners to make sure that the scope and direction of each project is on schedule, meeting the objective it was crafted for, and ultimately deliver the promised benefits for the organization.
- You will be working in projects related to improve our efficiency in the operational sites, customer satisfaction and quality of our support processes.
What you will do:
- Driving key safety projects like new product launch/ new process launch/ process improvement across LatAm Region
- Monitoring Safety Support operational metrics; identifying and fixing any negative movements in the metrics.
- Leading weekly/monthly operating reviews with partner teams at COE and BPO; addressing operational issues and calling out resourcing needs, if any.
- Ensuring adherence to safety support policies,
- Representing Safety Support function in different forums; apprising relevant stakeholders with progress on key safety support initiatives.
- Liaising with cross-functional teams like Safety Ops, Business Ops, Legal, Comms, Policy, LERT to facilitate swift incident resolution, whenever required.
- Periodical syncs with teams like safety ops, rider/ driver experience, vendor management, content and governance, and others; exchanging ideas and aligning our approach on common priorities.
- Thinking creatively, identifying data trends, suggesting improvements and helping in creating efficient safety support processes.
Want more jobs like this?
Get Project Management jobs in São Paulo, Brazil delivered to your inbox every week.
Basic Qualifications
- Advanced/Fluent English skills.
- Minimum 2 years of experience working either in customer support, consulting, project management
- Planning And Organization: Should be able to clearly articulate the steps involved in planning for a project and the steps require to deliver against the planned timelines
- Communication: Clear and concise written and verbal communication to drive decision making while interacting with cross functional stakeholders
- Problem Solving: Should be able to understand the underlying problem behind a falling metrics and identify 2-3 options to fix that problem
Preferred Qualifications
- Project Management experience
- Customer Support / Customer Experience
- Data Analysis
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.