#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Role
As a Strategy Lead you will lead an evolving portfolio of strategic initiatives and projects, often with APAC-wide scope and across business lines. The types of projects that you could expect to be involved in includes:
- Strategy definition and execution for APAC COE
- Customer experience related programmes e.g. differentiated support, customer journeys etc.
- Efficiency & Optimisation topics e.g. footprint strategy, COE efficiencies...
- Transformational change programmes
- Regional execution of global priorities
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You will have end-to-end responsibility from scoping to final delivery, delving deep into data and managing a broad network of stakeholders in the process. You will also dive into the details of the end-to-end customer journey and embrace the scale and complexity of our operations. Given the highly strategic focus of your portfolio and the ambiguity of the problems at hand, you will often act as a thought partner to senior leaders in the organisation.
The ideal candidate is passionate about providing a stellar customer experience, is keenly focused on operational efficiency, is highly skilled at strategic thinking and project management, and will rely on thought leadership to influence and drive meaningful results across the organisation.
Your impact in Role
- Lead strategic projects to optimize customer support processes.
- Drive initiatives to improve operational efficiency and customer satisfaction.
- Collaborate with senior leadership to influence strategic decisions.
- Manage cross-functional stakeholder relationships across different regions.
- Analyse performance metrics to identify areas for improvement.
The Experience You"ll Bring
---- Basic Qualifications ----
- Get it done attitude: You have the ability to deliver outcomes in a short time frame, rising above ambiguity and defining your own path when there are multiple unknowns. You work largely autonomously and have no trouble following through on what you committed.
- Strong stakeholder intuition and communication skills: You have a strong ability to work with stakeholders from multi-cultural environments, persuading them with trust and credibility. You have strong verbal and written communication skills.
- Structured, analytical thinking and problem solving skills: You are able to quantify business problems in a data-driven way, define intervention plans, and demonstrate measurable outcomes.
- Passion for continuous improvement: We constantly welcome change, improving processes to raise standards. You must be always on your toes - finding the next opportunity to improve the way things were, and highly driven to make the change yourself.
- Attention to detail: Getting to the root cause of issues and understanding in granular detail the requirements, solution design, defects and levers to influence the metrics.
---- Preferred Qualifications ----
- Minimum 8+ years of project and/or program management experience
- Experience in tech companies and/or strategy consulting firms
- Exposure to global and multicultural environments
- Strong analytical skills, excellent time-management and organizational habits
- Outstanding communication skills. Including public speaking and ability to present effectively in front of peers and senior leadership
- Ability to manage multiple projects and priorities and proven success in a fast-paced environment.
- Certification in process improvement or project management (e.g., Six Sigma, PMP) is a plus.
- Excellent stakeholder management skills - ability to work in a matrix environment and communicate effectively with diverse stakeholders
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.