About the Role
We are seeking a highly motivated and experienced individual to join our Custom Risk Investigators team, which is responsible for investigating, mitigating and monitoring fraud trends, and protecting our company, customers and business partners from financial losses while ensuring a safe and secure marketplace for all. #BuildWithHeart
This role will provide critical support in the form of insights, action plans and KPI management for all current Uber's LOBs. This role calls for an individual who is able to work in a fast paced environment; deliver insights; help solve complex problem and communicate findings and solution to key stakeholders #OneUber. We are driven by a desire to achieve industry-leading efficiency and cost while delivering output of the highest quality.
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What the Candidate Will Do:
- Analytics - Analysis of databases using SQL to review earner (partners), spender (users) and merchants metrics to properly detect fraud and ensure high-quality experiences on the Uber ecosystem. The position may be required to review reports and dashboards created by the team.
- Actionable Insights - The main deliverable will be to generate insights with the aim to reduce Financial Fraud, Chargebacks, Cash Arrears, Refunds and Appeasements, Promo Abuse, Unsettled Transactions, etc. We value the ability to think critically and suggest appropriate action based on the available evidence.
- Effective Communication - The ideal candidate will need to be able to successfully summarise and communicate investigation results, findings and insights to present to stakeholders. Given the diverse and broad scope of Uber's business across geographies and territories, the official communication language is English which is a must for the position.
- Strong organisational Skills - Manage timelines, deadlines, queues, risk rules, team members, and financial metrics while building positive relationships with a wide variety of stakeholders.
What the Candidate Will Need / Basic Qualifications:
- (Required) Expert in writing SQL queries for large data interpretation and the ability to derive insights from it.
- (Required) Technical experience in working with spreadsheets, SQL interfaces and graph and pivot table creation. (Experience with managing and creating dashboards is a plus).
- (Required) Proficiency to clearly communicate verbally and written in English.
Bonus Points / Preferred Qualifications:
- Problem solving - Being able to solve high-complexity problems by using logic, common sense and data not only by Identifying the root cause of a problem but also being capable of providing actionable insights and mitigation plans.
- 2+ years of high performing work experience in Risk, Banking, Online Retailers, startup, strategy, operations, analytics, business development, or a variety of other specialty roles with demonstrated ability in quantitative fields.
- Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude and to drive analysis, get into conclusions and be able to present them to different Stakeholders
- Advanced communication skills that will allow you to clearly explain and present your work and take a leadership role in building constructive debate
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.