About Uber
Uber is dedicated to igniting opportunity by setting the world in motion. We bring transportation, delivery, and earnings possibilities to millions worldwide and focus on creating a positive impact on the communities we serve. Join us in redefining the way the world moves.
About the Role
As the Regional Operations Manager for Courier Access within Uber Eats' Regional Operations, you'll play a key role in optimizing courier onboarding, ensuring regulatory compliance, and enhancing platform accessibility. Your expertise will enable efficient, automated, and compliant operations across various markets. This position is crucial in supporting business growth through collaboration with cross-functional teams, focusing on safety, scalability, and regulatory needs.
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What You Will Do
- Lead courier onboarding strategies to ensure smooth platform access, compliance, and operational efficiency.
- Coordinate cross-functional product rollouts, managing the implementation and adoption across multiple markets.
- Optimize courier onboarding processes in collaboration with local teams, balancing compliance and efficiency.
- Oversee compliance standards and stakeholder management, ensuring alignment across operations, product, legal, and engineering teams.
- Implement process improvements to scale access management and identify areas for enhanced efficiency.
- Develop strategic plans to monitor and evaluate program effectiveness, prioritizing projects with high business impact.
- Drive innovation by collaborating with product and regional teams to align on goals and continuously enhance the access experience for couriers.
What You Will Need
Basic Qualifications:
- 3+ years of experience in compliance, access management, business operations, or a product-driven role.
- Strong execution skills with a meticulous attention to detail.
- Hands-on approach and readiness to tackle challenges independently.
- A proactive mindset with a passion for resolving complex operational issues.
- Ability to communicate effectively with cross-functional teams and ensure alignment on project goals.
Preferred Qualifications:
- Proven experience in stakeholder management across diverse, cross-functional, and global teams.
- Proficiency in data analysis and the ability to communicate complex setups to various audiences, including senior leadership.
- SQL skills are a strong advantage.
Why Join?
Uber is committed to supporting your well-being, both at work and beyond. With benefits designed to enhance your quality of life, including robust health coverage, wellness programs, and Uber credits, we empower you to thrive personally and professionally. Learn more about our benefits here.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.