About the Role
Uber Eats is seeking an Operations Manager in Mexico! Our Merchant Operations team aims to make Uber Eats the top delivery platform for customers by ensuring merchants have seamless and efficient operations.
In this role, you'll design scalable tools and processes to support enterprise accounts in delivering an exceptional experience. You will collaborate daily with commercial leads, Account Managers, and merchants to make things happen. Your insights into key brands will drive impactful strategies, ensuring every delivery is a magical one!
What You'll Do
- Partner closely with commercial teams to identify key operational opportunities with merchants, reducing inefficiencies.
- Develop scalable processes that empower merchants and ensure operational excellence.
- Evaluate different strategies to build long-term customer loyalty and merchant preference.
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What You'll Need
- 5+ years of experience in operations roles.
- Strong data-driven mindset with advanced analytical skills.
- Initiative to thrive in a fast-paced, constantly evolving environment.
Preferred Qualifications
- Excellent collaboration and stakeholder management skills.
- Proficiency in Excel, SQL, and data management.
- Creative and self-motivated.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.