About Uber
Uber is a technology company that connects people to the places they need to go and the services they need, all at the touch of a button. As one of the world's leading transportation and delivery platforms, Uber is at the forefront of making cities more accessible and improving the lives of people within them.
About the Role
On the Uber Eats Regional Operations team, we serve the business and local markets by building regional strategies to grow the business, launching scalable initiatives across the region, and providing recommendations and insights on key opportunity areas. In this role, you will join the Merchant Operations team to support one of the key verticals aimed at providing the best experience for merchants by scaling impactful processes, supporting country teams, and driving innovation. Your focus will include areas such as chargeback policies, merchant quality, reliability, engagement, and reporting.
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What You'll Do
- Analytical Deep Dives & Performance Tracking: Monitor and analyze performance metrics to measure the success of strategies and initiatives, build and maintain dashboards, identify areas for improvement, and provide recommendations to local teams and stakeholders.
- Stakeholder Management: Collaborate with internal teams, including local markets, marketing, finance, and product, to gain support for initiatives that drive growth and track progress across the business.
- Build & Scale Ops Processes: Create and scale processes across EMEA to enable the business to operate efficiently and grow. Use data-driven decision-making to understand performance and prioritize high-impact processes.
- Project Management & Execution: Lead and manage projects, including creating launch and expansion plans, aligning team members, tracking issues, conducting root-cause analyses, and measuring marketplace performance.
- Global Product Influence: Collaborate with Global Product teams to understand the performance of newly launched products across merchant earnings, reporting, and engagement, ensuring EMEA perspectives are considered as products evolve.
- Governance & Presentations: Support governance by preparing monthly reviews and presentations to keep all stakeholders informed of progress. Champion data governance and consistency.
What You'll Need
Basic Qualifications:
- 3+ years of experience in Business Operations, Management Consulting, or Investment Banking with a strong analytical background.
- Advanced skills in SQL and spreadsheets, with experience in detailed quantitative analysis, data interpretation, and structured deliverables.
- Proven ability to communicate analysis and recommendations effectively, both verbally and in writing, to diverse audiences.
- Strong problem-solving skills, with the ability to structure challenges into actionable plans.
- Solid business acumen with the ability to quickly identify key performance drivers.
- Demonstrated project management experience with the ability to set up and implement processes or projects from scratch.
- A positive and collaborative "can-do" approach, with a resourceful and innovative mindset.
Preferred Qualifications:
- Experience in a fast-paced environment with a demonstrated ability to adapt to changing priorities.
- Familiarity with marketplace dynamics and merchant operations.
- Experience in the EMEA region is a plus.
Why Join?
At Uber, we care about supporting your overall well-being. We offer comprehensive health, life, and disability coverage, along with a range of wellness programs to help you thrive both at work and in life. You'll also receive Uber credits, travel medical benefits, and mental wellness support to keep you at your best. Explore more about our benefits here.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.