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LATAM Operations Manager

AT Uber
Uber

LATAM Operations Manager

São Paulo, Brazil

About the Role

We are accepting candidates from Chile, Mexico, and Brazil.

We are looking for a sharp, highly motivated individual to join the LATAM Consumer Operations Engagement team. This role requires a combination of project management, analytical skills, problem-solving, and interpersonal abilities to collaborate effectively with key stakeholders. You'll have the opportunity to work on both strategy and execution, taking projects from concept through to implementation.

The role will work closely with several teams, including Local Ops, Product, Marketing, Merchant Operations, and more.

What You'll Do:

  • Lead strategic projects across multiple countries, identifying and developing levers to drive user engagement in LATAM.
  • Collaborate on product rollouts: Work with Product teams to experiment with and roll out products in the LATAM region.
  • Analyze user engagement and create reports to present to senior leadership.
  • Utilize data-driven decision-making: Use data daily to guide decisions and generate insights and recommendations.
  • Manage stakeholders and collaborate effectively: Build credibility and deliver value to local operations teams while working with cross-functional teams across LATAM.

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What You'll Need:

  • Proficiency in SQL!
  • A Bachelor's or Master's degree, preferably in Economics, Business, Computer Science, or Engineering.
  • Strong analytical expertise with experience extracting insights from data, summarizing, and presenting key takeaways.
  • Superb stakeholder management skills.
  • Ability to work collaboratively and efficiently in a fluid, ambiguous environment.
  • Excellent written and verbal communication skills.
  • Understanding of experimental design (such as A/B testing) and statistical methods (e.g., Incrementality Concept).
  • Experience with Excel/Google Sheets and some dashboarding/data visualization tools.
  • Ability to juggle multiple projects simultaneously.
  • Strong problem-solving skills with the ability to turn challenges into concrete action plans.

Preferred Qualifications:

  • Proficiency in Python.
  • Experience with A/B testing.
  • Experience building recommendation systems: Delivering personalized recommendations to consumers by processing and analyzing large sets of data.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): São Paulo, State of São Paulo, Brazil
Job ID: Uber-135213
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Pet-friendly Office
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • Company Equity
    • Performance Bonus
  • Professional Development

    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program