About the Role

As an Implementation Lead, you'll work efficiently and effectively with our high-growth customers and be responsible for the successful and flawless launch of customers who are embracing the Uber for Business platform. You'll support our Sales and Account Management teams to drive revenue growth, operational excellence, and second-to-none customer service.

What the Candidate Will Do

• Work with Uber for Business customers and internal teams to closely understand the needs and goals of each customer. Coordinate a flawless launch that enhances employee adoption and usage.
• Deeply understand U4B's products and solutions and navigate internally to capture the knowledge of broader Uber products and solutions as needed for customer enablement and growth.
• Define objectives and align with customers on employee adoption goals. Set and lead timelines with customers for implementation.
• Own customer onboarding in the launch phase both operationally and strategically: build, set up, and plan the implementation of new accounts.
• Create new company profiles, and submit Monthly Billing Applications to Finance.
• Run in-person and video demonstrations and training with customers on how to navigate the Uber for Business experience.
• Implement basic initiatives to increase adoption and utilization and curate new documentation to support the education of their teams.
• Build and implement professional email templates, and plans, and facilitate calls with clients to answer questions, address issues, define objectives, and align on partnership goals. Attend in-person meetings which are encouraged by the Account Executive or Account Manager. Communicate regularly with client POC.
• Ability to speak to look after pipeline and prioritization. Ability to demonstrate launch methodology and strategy, in collaboration with the broader team.
• Resolve complex issues using existing resources and internal relationships with stakeholders. Think critically to resolve possible solutions to more abstract issues.
• Uses basic data to provide clients with insight into their accounts during the first 30 days.
• Work with the Premium Support team to ensure that all customer support-related issues are resolved quickly.
• Develop account plans by identifying and prioritizing the most important tasks that chip in to return on investment and retention goals.

• Excellent written and verbal communications skills in English and Spanish
• Three years of professional experience with a minimum of two years in a customer-facing role
• Proactively able to prioritize high-value clients whilst also thinking about strategy and process improvement.
• Tech-savviness. You'll be using multiple systems in your role, and Salesforce experience is a plus.

• An intuition for people and a passion for strengthening customer relationships. You spend most of your time working with various teams, cultivating new relationships with potential and existing customers and stakeholders internally and externally.
• An ability to help clients address their problems, and think outside the square with some of their challenges.
• Exceptional interpersonal skills and the ability to balance your attention to detail with swift execution
• Speed, resourcefulness, and a go-getter demeanor. Be agile and thrive when operating in new spaces. You pick up things fast and run with them.