JOB OVERVIEW:

The Enterprise Implementation Specialist is responsible for the onboarding of strategic accounts spending over $500K annually with Henry Schein. This role creates and customizes project plans, coordinates tasks, and ensures that all steps of the onboarding process stay on schedule. Working closely with internal teams, the Enterprise Implementation Specialist will track and report on each customers progress, ensuring their transition is smooth and timely. This position requires strong organization, efficiency, and attention to detail to provide our valued customers with high quality service.

KEY RESPONSIBILITIES:

• Enterprise Implementation Point of Contact - Strategic Customer & Affiliated Account Onboarding - Support onboarding for strategic customers with a spend over $500K, including coordinating with internal departments such as HCS Sales, Operations, Medical Sales, Contracts, GPO Enrollment, Credit, Purchasing, Inventory, Marketing, Distribution, Transportation, Supply Chain Technology, and eCommerce. Handle additional onboarding phases for projects that have been previously implemented. Delegate tasks to relevant departments and follow up to ensure timely completion . Facilitate clear communication across teams for current and ongoing projects

• Checklists, Project Plans, & Procedures - Develop and customize actions for each step that needs to be taken in order to accomplish the goals of the project onboarding request. These may include the project rules of engagement, scope of work, and customer roadmap
  

• Customer Roadmap - Create an onboarding roadmap with detailed information, such as practice and physician names, contact information, addresses, customer status, territory assignments, and other relevant details. Update and share this roadmap with various internal partners such as GPO Enrollments, Contracts, Verifications, Credit, Transportation, Inventory Management, Service, Equipment, etc. as needed.
  

• Account Setup and Verification - Set up billing and shipping accounts based on specifications provided by the Strategic Sales Team, ensuring compliance with customer requirements. Collaborate with the Verifications Department to confirm all necessary licensure is attached within the required timeframes to prevent delays. Partner with other internal partners to ensure customer accounts are structured appropriately based on information provided
  

• Project Status Tracking - Conduct calls to provide onboarding status updates to internal teams and the Strategic Sales Team. Identify and resolve issues quickly, set objectives for each functional area, and track progress through completion. Report on deliverables and document project status, ensuring shared access for relevant teams.
  

• Account Scrubs and Clean-Up - Review customer lists to verify if accounts are active or should be newly established. Review account structures and make revisions as needed.
  

• Web Registration - Manage the web registration process for new customers, ensuring that user IDs, passwords, and access permissions are correctly set up. Ensure all users have appropriate visibility.
  

• Project Management Tool - Track and update project progress using the project management tool to monitor task completion, providing management visibility into project timelines and completion status.
  

• Reporting - Provide ongoing reports via the onboarding roadmap throughout the process, keeping teams updated on strategic customer onboarding progress.
  

• Must have experience in handling multiple projects simultaneously while communicating status and progress effectively
  
• Strong organizational skills with high attention to detail
  
• Exceptional interpersonal, communication, and customer service skills
  
• Ability to effectively work with all levels of an organization
  
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
  
• Proficiency in Windows, Outlook, Excel, and Word
  
• Ability to quickly learn new or relevant systems or computer programs
  
• Product knowledge beneficial
  
• Comprehensive understanding of medical supply distribution and company policies and procedures
  

• Excellent time management skills and the ability to prioritize work
  
• Very good attention to detail and accuracy
  
• Customer service oriented and ability to work with and resolve complex issues
  
• Ability to plan and arrange activities
  
• Excellent interpersonal communication skills
  
• Excellent written and verbal communication skills
  
• Ability to maintain confidential and highly sensitive information
  
• Ability to work in a team environment
  
• Ability to multi-task
  
• Ability to manage conflict
  
• Capacity to work effectively under pressure
  
• Analytical thinking
  
• Oversee small to medium sized projects
  
• Identify and recommend continuous improvement opportunities
  
• Establish productive working relationships at multiple levels within the organization
  

• Other benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.