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Growth Operations Manager

AT Uber
Uber

Growth Operations Manager

Auckland, New Zealand

#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Uber Eats has been a market leader in Online Food Delivery for the past 8 years in NZ. While there are many Kiwis that have ordered a meal through us, there are plenty of others who haven't tried our products and services yet. The NZ team obsesses over growing our business in New Zealand; across eaters, delivery people and restaurants. Our cultural value #GoGetIt embodies the attitude and mentality of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers!

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The NZ team aims to make Uber Eats the best platform for earners, merchants & eaters; identify & deliver sustainable growth and manage business risks.

About the Role

This role is an awesome opportunity for applicants who enjoy flexing both their left & right brain to drive business growth. Focused on both finding new consumers, and giving our current consumers more reasons to use the Uber Eats app, more frequently, you'll get to design programs & campaigns to hit these growth goals, then roll up your sleeves alongside the team and bring them to life. While enjoying a balance between strategy and deployment, you'll be a crucial part of a small but mighty team in NZ, that will have a clear impact as we continue to expand our footprint, services & offering in the country.

Your impact in role:

  • Strategic creation & design: Get creative to develop new & compelling strategies (or leverage what's working across other parts of our global business) to hit our consumer growth goals in both new launch cities & existing towns.
  • Effective Deployment: Working alongside leading agencies, internal experts & other ops/marketing teams around ANZ, you'll have your hands on the tools, pressing the buttons to make a splash around our cities.
  • Measurement & Reporting: You'll be responsible for reporting on our growth initiatives to the wider business, able to hero the successful initiatives, and cascade the learnings from the underperforming ones.
  • Experience Champion: You'll champion the experience of what consumers see, feel & receive when they use the Uber Eats app in New Zealand, covering aspects such as design feedback, localization & product roll outs.

The experience you'll bring:

  • Consistent track record of bringing initiatives to life, while working across a set wide of stakeholders including design, legal, operations & external partners/agencies.
  • Strong analytical capabilities and data acumen.You've had experience working with both qualitative and quantitative data to help steer you to build effective campaigns, then objectively measure the success afterward.
  • Strong implementation skills.You've had experience using growth tools eg. CRM, Social, and know what best practice looks like.
  • Creative courage. You've pushed the boundaries of what traditional growth & marketing might look like. Not afraid to be a little edgy or try a campaign that might be a bit of a gamble, if it has high upside potential.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Auckland, New Zealand
Job ID: Uber-136789
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Pet-friendly Office
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • Company Equity
    • Performance Bonus
  • Professional Development

    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program