About the Role
We are seeking a proactive and results-driven Growth Operations Manager to join our team in Tokyo. In this role, you will drive impactful initiatives that foster partner engagement and platform growth, while shaping the future of our operations. Growing eater frequency presents the biggest opportunity for Japan, but inflation pressures are tightening consumer's budgets and impacting conversion rates. A key focus of this role will be to enhance value perception on the platform, ensuring we maintain and grow engagement. You'll work cross-functionally with internal teams and external partners to refine strategies, adapt to market conditions, and drive success. Your ability to turn challenges into opportunities and drive projects to successful completion will be key to your success.
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Your Impact in Role:
- Stakeholder Engagement: Build and foster relationships with key stakeholders in the sales and merchant teams, offering innovative solutions to encourage platform adoption and engagement by aligning on objectives to ensure impactful campaigns and seamless execution.
- Strategic Communication: Proactively communicate updates, insights, and issues, ensuring the right stakeholders are involved to unlock resources and develop solutions.
- Creative Problem-Solving: Identify and address challenges early, using data and strategic thinking to navigate obstacles and deliver successful outcomes.
- Data-Driven Insights: Use SQL and analytics tools to monitor performance, delivering insights that optimize current strategies and inform future growth initiatives.
- Governance and Process Improvement: Implement scalable processes to track partner engagement and maintain transparency across the board.
- Project Leadership: Lead cross-functional initiatives, ensuring projects are executed on time and deliver measurable growth results.
- Continuous Growth: Stay ahead of market trends and adjust strategies accordingly to maintain competitive edge and partner satisfaction.
What You'll Bring:
- Communication Excellence: Native-level Japanese (N1 or equivalent) and business-level English proficiency, with the ability to build trust and influence stakeholders.
- Action-Oriented and Collaborative: You are biased toward action, always ready to roll up your sleeves and dive in. A strong collaborator, you thrive in cross-functional environments. You're a master at simplifying complex problems, cutting through ambiguity, and constantly pushing toward clarity and timely delivery.
- Stakeholder Management: Experience managing complex relationships and aligning diverse teams to achieve shared objectives.
- Adaptability: Open to learning, adjusting approaches, and applying industry insights to stay competitive and drive growth.
Preferred Qualifications
- Analytical Mindset: Data-driven decision-maker with proficiency in SQL and the ability to interpret insights to improve strategies.
- Project Management: Strong organizational skills to lead multiple initiatives with focus, adaptability, and resilience.
- Problem-Solving Skills: Strategic thinker with the creativity to navigate obstacles and drive results in a dynamic environment.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.