About the Role
Uber Japan's Mobility Operations team is seeking a Fleet Account Manager to serve as a key partner for taxi companies (fleets) throughout their journey on the Uber platform. This role is vital in ensuring the success of fleets, from onboarding drivers to helping them re-engage with Uber through effective resurrection strategies.
The Fleet Account Manager will work closely with fleet managers to help their drivers learn and adapt to Uber's systems, overcome churn challenges, and drive higher performance.
This includes closely monitoring and managing fleet performance on the platform, using data-driven insights to identify areas for improvement and collaboratively implementing solutions.
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The ideal candidate will have a deep understanding of business analytics to provide actionable insights, strong relationship-building skills to connect with traditional Japanese stakeholders, and the ability to collaborate with regional teams, such as Central Operations, requiring proficiency in business English.
By serving as the critical bridge between fleets and internal teams, the Fleet Account Manager ensures sustained fleet success and growth.
The role reports to the Director of Fleet Operations and works alongside Sales and other cross-functional teams to achieve Uber's goals in Japan.
Why Join Us?
- Be a critical player in driving the success of Uber's fleet partners and shaping the future of mobility in Japan.
- Collaborate with a dynamic team and drive tangible results in a high-impact role.
- Gain unparalleled exposure to the intersection of technology and transportation in one of Uber's most exciting markets.
What the Candidate Will Do
- Fleet Onboarding: Guide taxi companies through the onboarding process, ensuring drivers quickly adapt to Uber's systems and tools.
- Performance Monitoring and Management: Regularly analyze fleet performance metrics, identify trends, and provide actionable recommendations to fleet managers to improve efficiency, earnings, and engagement on the platform.
- Driver Engagement and Resurrection: Work closely with fleet managers to address driver churn, develop tailored resurrection plans, and encourage drivers to re-engage with the Uber platform.
- Relationship Building and Market Expertise: Build trust-based, long-term relationships with fleet managers and drivers by understanding their challenges and offering tailored solutions. Leverage cultural and operational knowledge of Japan's taxi industry to foster trust and navigate complex dynamics effectively.
- Data-Driven Insights: Use analytics to measure fleet performance, track KPIs, and align fleet operations with Uber's strategic goals.
- Internal Collaboration: Act as the key liaison between fleets and internal teams, including Central Operations, Sales, and Product, to address operational challenges and ensure alignment.
Basic Qualifications
- 8+ years of experience in account management, operations, or customer success, ideally within transportation, mobility, or traditional Japanese industries.
- Strong data analysis skills with the ability to translate complex data into actionable insights. Proficiency in tools such as Google Sheets; SQL experience is a big plus.
- Proven ability to build and maintain strong relationships with diverse stakeholders, particularly in traditional Japanese environments.
- Native-level fluency in Japanese.
- Business-level proficiency in English.
- Excellent problem-solving skills and the ability to navigate dynamic, fast-paced environments.
Preferred Qualifications
- Experience working in the mobility, transportation, or logistics sectors.
- Proven success in driving engagement and performance improvements through data-driven decision-making.
- Familiarity with using CRM tools to track performance and enhance account management processes.
- A proactive, customer-focused mindset with a passion for delivering value to external partners.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.