About the Role
The Uber Eats team is looking for sharp, highly motivated individuals to join our Enterprise team in the Grocery & Retail segment covering some of our most strategic partners. As an Enterprise Account Coordinator, you will work efficiently and effectively with our merchant partners to drive revenue growth, operational excellence, and customer service. Enterprise Account Coordinators will support our most senior Partner Managers while working closely with merchants, local and central operations, product, sales, marketing and engineering teams to manage and optimize partnerships and provide maximum value for both Uber and its merchant partners.
You will succeed in this role if: you produce your best results in a team environment; you possess an insatiable appetite to continuously learn; you value ideas over hierarchy; customer obsession runs in your DNA.
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What You'll Do
- Internal and external advocate. Be the merchants' go-to person and navigate internal processes to provide the best outcome for the client and our market
- Bring your executional A-game. You will be working directly with brands to drive operational improvements, launch new products, explore new categories and track productivity and success of initiatives to ensure we are driving towards the best possible outcome
- Handle the big picture and the tiny details. You are organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships
- Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
- Flawlessly execute day-to-day interactions with our top tier partners
- Employ critical thinking and creative problem-solving skills to navigate relationships
Basic Qualifications
- Minimum 1 year of of full time professional experience
- Previous client-facing experience, ideally with with enterprise/mid-market accounts
Preferred Qualifications
- Previous experience with managing complex datasets and tracking/hitting multiple OKRs.
- Consistent track record of successfully handling complex partnerships
- Experience working in the Grocery, Retail or CPG industry is not necessary but may be an asset
- Demonstrated understanding of how to work within a cross-functional organizational matrix
For Canada-based roles: The base hourly rate range for this role is CAD$31.01 per hour - CAD$32.70 per hour.
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.