About the Team

Based in Toronto, the team consists of ~15 reports and is responsible for working with multiple cross-functional stakeholders. The team runs the courier, marketplace, eater, and merchant operations and strategy for our business throughout the country.

About the Role

Uber is revolutionizing instant delivery and making dining effortless: from eating locally, to ordering groceries, to celebrating with a bottle of wine. The options are endless. Working at Eats means delivering on all possibilities, not just for customers, but for merchants trying to grow their business and for delivery people searching for earnings opportunities.

In this role as the Director of Operations, Delivery - Canada, you will be the leader of the operations organization for Uber Eats. You will be responsible for managing the operations organization to support our growing Canadian delivery business. You will work closely with cross functional partners including sales, account management, strategy, finance, product, and marketing. This role will report into the General Manager, Uber Eats, Canada.

• Oversee in-house frontline operations across the Canada for all existing and future Delivery offerings
• Lead a large organization spanning our courier, merchant, marketplace, and eater operations functions
• Develop and implement strategies to drive efficiency and growth across operational functions; drive coordination; and work to develop and adopt global best practices
• Build strong stakeholder relationships and spearhead alignment cross-functionally at the regional and global level
• Be a champion for our customers by continually providing the voice of the customer back to the business and provide insight from data across the region
• Assume a leadership role working with internal stakeholders at Uber, and effectively partner and collaborate with other divisions in the organization
• Serve as a core member of the Delivery Canada leadership team
• Develop business cases for and prioritize product feature requests to inform the product roadmap and drive enhancements for internal and external users

• 10+ years of work experience in strategic and operational roles, supported by a track record of delivering successful results
• 7+ years of people management experience coaching and mentoring large diverse teams

• Experience driving large scale operations with a demonstrated history of creating metrics and a data driven operational culture
• Comfortable dealing with stakeholders from various functions/regions at all levels
• Proactive in thinking about the bigger picture and how we can improve as a team and company
• Be customer obsessed and be passionate about building great experiences for Uber Eats users in Canada
• Nimble and Fast - able to balance priorities and move quickly in a rapidly changing environment with tight deadlines.
• Entrepreneurial spirit - willingness to challenge the status quo in our highly disrupted business environment and move quickly to test and learn new strategies and tactics. This also relates to a level of resourcefulness and proven ability to do a lot with a little.
• An ability to build deep relationships across a broad organization, cultivate a fun and collaborative work environment, and identify problems from different perspectives. Humility and empathy are essential to success in this role.
• High standards and a bias toward action. You can find the context and information you need through relationships across the organization, you push for clarity and delivery, and you hold a high bar from your contributions and those of the people you work with.