About the Role
Are you a seasoned professional eager to elevate your leadership skills in a dynamic and impactful environment? We have an exciting opportunity to lead a team within our US & Canada Claims operation. In this fast-paced environment, you'll tackle complex challenges, implement innovative process improvements, and deliver exceptional claims management. Join us to make a meaningful impact and shape the future of claims outcomes through your expertise and strategic vision.
This role offers a unique opportunity to diversify your career while leading a high-performing team. As part of the US & Canada Claims team, you'll leverage your skills and experience to address evolving challenges, drive operational excellence, and contribute to groundbreaking strategies that redefine industry standards. If this aligns with your passion and expertise, we want to hear from you!
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You will collaborate closely with our Claims Leadership team based in Phoenix, Arizona. This hybrid role requires 50% onsite attendance at our Phoenix office, allowing for both in-person engagement and the flexibility of remote work.The role offers two shift options: 4-10 hour shifts from Thursday to Sunday or Friday to Monday.
What the Candidate Will Do
- Lead and manage a team of Claims Advocates, driving performance and operational excellence within the US & Canada Claims operation.
- Ensure high-quality claims management and exceptional customer service through day-to-day oversight and leadership.
- Align the team with organizational goals, ensuring strategic initiatives are executed effectively.
- Provide performance feedback, manage development plans, and collaborate with HR to address performance gaps and foster professional growth.
- Identify opportunities for team development and leverage individual strengths to build a high-performing team.
- Partner with cross-functional teams to influence key metrics and continuously improve claims processes.
- Serve as a technical functional expert for direct reports and responsible for real time support.
Basic Qualifications
- FOR INTERNALS:
- Informal leadership experience or expertise.
- Proven expertise as a subject matter expert and peer mentor
- FOR EXTERNALS:
- 2+ years of leadership experience in a formal or team lead capacity.
- 2+ years of experience in auto claims adjusting
- Experience in performance management and coaching for development.
- Experience managing team performance, including terminations & driving results
Preferred Qualifications
- Bachelor's Degree or equivalent experience.
- 6+ months of experience on the First Notice of Loss (FNOL) team at Uber
- 1 year of experience handling sensitive or safety-related user issues within Uber.
- Strong understanding of claims policies and procedures, with the ability to apply them effectively.
- Advanced written and verbal communication skills with a high degree of adaptability to evolving business needs.
- Proficient in managing multiple tasks across various technology platforms.
- Experience working with Google Suite (Sheets, Docs, Slides, Forms) and excellent communication skills.
- Experience or familiarity with project management
For Phoenix, AZ-based roles: The base salary range for this role is USD$75,500 per year - USD$84,250 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.