About the Role

Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.

As a Claims Advocate, you will manage claims related to incidents in the U.S. and Canada involving the Uber platform. Acting as the main liaison between Uber's insurance partners and stakeholders, you will facilitate claim resolutions and educate involved parties on the claims process. This role involves handling phone and chat correspondence, collaborating with Adjusters, and supporting users affected by crashes. Strong communication skills, empathy, and a solid understanding of Uber's insurance policies are essential for ensuring efficient claims processing. This hybrid role requires 50% onsite attendance at our Phoenix office.

• Real-Time Support: Provide voice-to-voice support or messaging handling while demonstrating empathy when communicating with users involved in auto crashes, ensuring their needs are met while de-escalating situations when necessary.
• Customer Advocacy: Handle inbound and outbound calls to educate involved parties on the claims process, ensuring they are well-informed about what to expect and guiding them through the process.
• Claims Management: Accurately assess insurance exposures and determine applicable coverages by investigating and submitting first notice of loss reports to insurance carriers.
• Efficiency & Accuracy: Utilize Uber's internal safety, insurance, and compliance tools to access and submit claim information while demonstrating critical thinking.
• Stakeholder Communication: Serve as the primary contact for insurance carriers, customers involved in incidents, and other stakeholders via phone and chat.
• Collaboration: Work closely with Adjusters and other third-party insurance partners to facilitate seamless claim resolutions and ensure that all parties understand Uber's insurance policies.

• High School Diploma or equivalent.
• Experience handling sensitive or safety-related matters.

• Bachelor's Degree preferred.
• 6 months of experience in a Claims role at Uber OR 1 year of experience on the Safety team at Uber.
• 2+ years of auto claims adjusting experience OR 1+ year of bodily injury adjusting experience
• Experience in First Notice of Loss (FNOL) at a major insurance carrier.
• Knowledge of U.S. auto claims coverage
• Familiarity with claims systems and tools such as Chronicle, Bliss, JIRA, and Zendesk.
• Claims designation (e.g., CPCU, AIC) obtained or in progress is a plus.
• Exceptional attention to detail and high adaptability to changing business needs.
• Strong written and verbal communication skills to effectively communicate with a variety of stakeholders.
• Ability to multitask across various technology platforms.
• Passionate about delivering exceptional customer experiences and claims management.
• Experience mentoring Claims team members and acting as a subject matter expert.
• Demonstrated ability to improve business processes in a complex claims environment.