About the Role
The Client Success Specialist / Account Manager role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners.
This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational quality, and maximizing business retention.
Account Managers are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.
What You'll Do
Manage a book of business of UberEats restaurant partners
Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
Want more jobs like this?
Get jobs in San Francisco, CA delivered to your inbox every week.
Upsell merchants on marketing products (ads, promotions, etc)
Build processes and standardize best-practices within merchant success and your territory
Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
Excel in hands-on vendor management and training of new merchant features or products
Act as an ambassador of Uber Eats' mission, brand, and product
Basic Qualifications
For Client Success Specialist - At least 1 year of experience in sales, operations, account management, or similar functions or 0+ years with a Bachelor's Degree and exposure to sales, operations, account management or similar functions
For Account Manager - At least 3 years of experience in sales, operations, account management, or similar functions
Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
Preferred Qualifications
Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
Experience upselling promotional products and ads
Excellent communication
Strong critical thinking ability
Cold-calling and effective outreach strategies
E-commerce or marketplace experience
Outstanding work ethic and attention to detail
For San Francisco, CA-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.