About the Role
The Uber Health Team is looking for a sharp, highly motivated individual to join our team! As an Account Manager, you will work efficiently and effectively with a cross functional team of Account Executives, Support and others to drive results in operational and commercial excellence.
Account Managers manage the post-sale experience for our customers. They are responsible for the strategic aspect of a customer's implementation process in addition to the technical aspect of setting up their accounts. Onboarding includes a training session on the Uber Health product, as well as thinking through a customer's needs and use cases for maximum adoption, usage and future growth using Uber Health.
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After implementation, the Account Managers also oversee the day to day relationship of our accounts and uncover new ways to increase revenue through expanding into new departments/locations. They identify initiatives (pilots, case studies, etc.) across their book of business where Uber Health may be a fit. Account managers present quarterly business reviews, gather customer and product feedback, and drive product adoption.
What the Candidate Will Do
- Partner with Account Executives to ensure timely and seamless launches, managing a pipeline of new customers and track key implementation metrics
- Complete tactical and technical account set-up along with strategic workflow design
- Train customers on how to effectively leverage Uber Health to meet their goals and objectives for maximum return on investment
- Supports the customer as they begin to book trips, monitoring adoptions and usage post launch and providing data-based recommendations for improvement.
- Grow and retain a book of business through account expansion, upselling and cross-selling, and building strong relationships while exceeding revenue goals
- Responsible for negotiating renewals, amendments and expansions across book of business
- Derive qualitative and quantitative insights, using direct customer stories, feedback and data trends
- Work directly with customers to improve their experience with Uber Health, facilitating regular business reviews with customer decision makers
What the Candidate Will Need
- Minimum 3 years of B2B experience in a client-facing function
- Healthcare experience preferred
- Handle the big picture, and the tiny details. You're organized and always on top of your deadlines to ensure nothing gets missed. Have an eye on the big picture and flourish by creating new ways to grow revenue within existing partnerships
- You persevere! You're able to think on your feet and hustle through fire drills with poise and professionalism
- Collaboration and teamwork is natural and thrive working with teammates to problem solve and provide positive customer experiences
- Entrepreneurial spirit, this team moves fast and always operates in new and ambiguous spaces
- An intuition for people. The majority of the Account Manager's time is spent working with various internal and external teams, building and cultivating new relationships with potential and existing partners and within all parts of an organization
- Very proactive, self-starter with strong project management and execution skills
- You are an effective problem solver: Able to help clients solve their problems, implement and train large scale roll-outs
- Strong prioritization skills: able to manage time effectively, prioritizing high value clients, while working with multiple customers to deliver on goals and improve processes
- You operate with speed, resourcefulness, and a go-getter attitude. This team moves fast and always operates in new spaces
- Tech-savviness
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.