About the Role
Joining us as the Uber Direct Enterprise Account Manager, you'll play a pivotal role in nurturing a portfolio of strategic clients, focusing on encouraging lasting commercial bonds with restaurant, grocery, and retail partners across Mexico. Together, we'll partner with these brands to fuel sustainable growth and elevate user experiences, striving to position Uber Direct as their delivery partner of choice!
In this role, you'll be at the heart of our efforts, employing your skills in relationship management, strategic planning, operational efficiency, and problem-solving. We thrive in the vibrant startup atmosphere of Uber, embracing challenges with a shared passion for our product and the success of our partners. As a key member of the Direct team in Mexico, you'll work in close harmony with the Eats and New Verticals teams, the Global Direct team, and cross-functional colleagues, all moving towards our collective goals.
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We're excited about the opportunity to work together, leveraging our strengths to make a significant impact in the delivery landscape. With your expertise and our collaborative spirit, we're poised to create remarkable experiences for our partners and users alike!
About Uber Direct
Uber Direct offers last-mile delivery services to businesses selling items through their own online/digital channels. This solution enhances businesses' earnings by providing external delivery services to customers. Our product offers merchants access to estimated earnings, trip duration, and distance. It provides flexibility with express or scheduled delivery options and features like Proof of Delivery.
What You'll Do
- Drive Growth: Develop expansion plans with assigned accounts, focusing on adding locations and growing first-party channel sales through effective operations.
- P&L Management: Take ownership of our partners' P&L, nurturing long-term relationships to boost trips and earnings
- Data-Driven Approach: Apply analytics to understand merchant performance and prioritize high-return investments.
- Proactive Problem-Solving: Respond swiftly to urgent situations and think innovatively to pilot new features and commercial models.
- Stakeholder Management: Work effectively with internal and external stakeholders and cross-functional teams, including commercial, analytics, technical, and legal, to complete projects.
- Autonomy and Initiative: Demonstrate autonomy, self-starting attitude, and comfort with ambiguity to drive insights and implement solutions independently.
What You'll Need
- Comprehensive Experience: You bring 4+ years of experience in sales, account management, and operations, with a proven track record of engaging large enterprises and C-suite executives. Your background includes operational management and the development of optimized business processes.
- Strategic and Analytical Approach: Your strength lies in building compelling business plans, backed by strong analytical skills. Proficiency in Excel, SQL, and Salesforce supports your ability to analyze data and present actionable insights. A clear understanding of business and P&L management underscores your commercial competence.
- Outstanding Communication: With excellent communication, interpersonal, and stakeholder management skills, you're adept at presenting to senior executives and negotiating with a keen eye on value retention.
- Project Leadership: Your project management expertise enables you to lead large-scale projects with efficiency. An independent work style, combined with the ability to make informed decisions, ensures project success.
- Adaptability and Agility: High adaptability to change and the ability to shift from strategic planning to immediate tactical actions exemplify your versatility. Your learning agility allows for quick adaptation to changing environments, maintaining high attention to detail throughout.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.