About the Role
As an Account Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Uber for Business customer base and guide internal strategy. You will be based in London, but many manage customers on an EMEA and Global scale.
What You'll Do
- Work with the Account Executive team to develop improvement plans and ensure a seamless transition from Sales to Account Management.
- Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall ridership and product utilisation, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimise churn.
- Meet or exceed all assigned expansion/upsell/retention revenue targets.
- Develop excellent relationships with key clients, providing: recommendations and advice around best practices, guidance during new product/feature launches, help resolving any product issues or concerns and driving new growth.
- Communicate effectively and efficiently via phone, email and in-person meetings.
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Basic Qualifications
- At least 2 years of B2B client benefit or account management experience
- A history of client success and the ability to consistently exceed KPIs, revenue targets, and company goals
- Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
- To be resolute and excited about a fast-paced team environment
- An ability to resolve problems, adapt, and grow quickly as we build the Client Success organisation
Preferred Qualifications
- Excellent use of insights and reliability around data-driven decision making
- Excellent organization, project management and time management skills, the ability to take initiative
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.