About the Role
As a Senior Account Manager, you will collaborate with a cross functional team of Account Executives, Implementation Leads, Premium Support Specialists, Product Managers and others to drive customer retention and growth through operational and commercial excellence. You'll be on the frontlines introducing Uber to organizations while developing and executing strategies around sales.
Account Managers manage the post-sale experience and long-term partnerships of our Top-Tier customers in India. Account Managers oversee the day-to-day relationship of strategic accounts within their book of business and are responsible for retention as well uncovering the wallet to drive growth and increase revenue through expanding into new locations, use cases and products.
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What the Candidate Will Do
- Construct, forecast and manage sales pipeline via Salesforce CRM. Identify customer needs, understand the business drivers behind requests, and leverage the Uber for Business value proposition to achieve mutual goals.
- Retain and grow your book of business through monthly/quarterly business reviews, account expansion plans, upselling and cross-selling, and building strong consultative relationships while exceeding a quota.
- Drive meetings with a C-Suite level audience to align on partnership goals and get buy-in for account expansion initiatives. Be able to execute in short-term sprints while maintaining a vision for long-term sustained success.
- Collaborate cross-functionally to build efficiencies, elevate customer experience and share knowledge, communicate and collaborate with Uber teams around the globe.
- Wear multiple hats: sales strategy, lead generation, sales rep, and account manager and be an advocate for Uber for Business strategy and growth in the region. Be the champion for customer advocacy, testimonials and data trends that can help build the business forward.
What the Candidate Will Need
- Minimum 8 years of B2B / B2B2C sales experience in a client facing function with strong commercial acumen and negotiation skills.
- Developing sales strategies and market pitch to respond to a dynamic market landscape and manage multiple stakeholders with potentially contrasting expectations and timelines.
- Organizational skills and ability to manage and prioritize across your book of business to deliver on goals and targets.
- Effective problem solving skills to resolve customer challenges associated with behavior change, technology adoption and growth. Executive Presence and ability to engage with multiple stakeholders
- Analytical skills and ability to extract trends and insights from customers data.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.