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Account Manager

AT Uber
Uber

Account Manager

San Francisco, CA

About the Role

As a Scaled Account Manager, you'll play a pivotal role in facilitating revenue growth through strategic merchant outreach across California and the Pacific North West. This role is crucial for ensuring that new partners thrive on our platform and for consulting with partners who hold the highest potential for growth. You will demonstrate exceptional project management, relationship management, analytical, and sales skills. This position is designed for creating efficient and optimal processes to engage a large group of SMB restaurants, enhancing engagement through scalable processes and tools to increase retention, and driving revenue growth.

What the Candidate Will Need / Bonus Points

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---- What the Candidate Will Do ----

Develop and execute marketing and promotional strategies for a set of partners to drive revenue growth.

Conduct proactive outreach to educate partners on available marketing levers, recommend products, and upsell services that best meet their business needs.

Monitor operational metrics and understand trends to identify accounts with the highest potential churn risk.

Reach out to customers at risk for churn to provide support, foster customer loyalty, and offer solutions.

Partner with Operations and Sellers on managing the relationship, issues, and questions of merchants during their first 90 days in the app.

Track merchant KPIs and OKRs to understand their success, issues, or opportunities.

Excel in hands-on vendor management and training of new merchant features or products.

Develop restaurant-facing educational content and communications which help our restaurant partners set themselves up for long-term success in a highly scalable manner.

KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics

Excel in hands-on vendor management and training of new merchant features or products

Act as an ambassador of Uber Eats' mission, brand, and product

---- Basic Qualifications ----

1+ years of experience in sales, operations, account management, business development, or similar functions.

Basic to advanced SQL skills.

Strong Excel skills.

Previous experience with lightweight data manipulation.

---- Preferred Qualifications ----

Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)

Experience upselling promotional products and ads

Excellent communication

Strong critical thinking ability

Cold-calling and effective outreach strategies

E-commerce or marketplace experience

Outstanding work ethic and attention to detail

For Culver City, CA-based roles: The base salary range for this role is USD$79,000 per year - USD$88,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Client-provided location(s): San Francisco, CA, USA; Culver City, CA, USA
Job ID: Uber-139167
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Pet-friendly Office
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • Company Equity
    • Performance Bonus
  • Professional Development

    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program