See yourself at Twilio

Join the team as Twilio’s next IT Governance Senior Analyst.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is crucial for guiding Twilions as they navigate key IT governance models and processes across our organization. Reporting to the Director of IT Governance, this role partners with key stakeholders in areas like change management, quarterly access reviews, policy development lifecycle, and audit readiness support. The role is highly cross-functional, requiring a strong audit and compliance background, with the ability to transition from traditional audit tasks to more operational and strategic initiatives.

As an IT Governance Senior Analyst, you will be instrumental in driving Security and IT compliance and governance initiatives that safeguard Twilio. Working closely with various departments, you will ensure the effectiveness of our governance policies and processes, contributing to our overall trust and reliability as a company. 

Responsibilities

In this role, you’ll:

• Execute Governance Strategies: Support the strategic vision for IT Governance, aligning with the company’s focus on trust, and engage with multiple teams across the organization.
• Drive Policy Lifecycle Management: Oversee the policy management lifecycle across Digital Services & Security (DS&S), ensuring strict adherence to the enterprise-wide policy program.  Proactively partner with policy subject matter experts.  
• Facilitate Change Management: Scale, implement, and maintain change management processes effectively. Occasionally facilitate CAB meetings. 
• Consultation and Training: Provide expert consultation, fostering communication and collaboration across departments to ensure stakeholders are aligned with Twilio’s policies and industry best practices.
• Translate and Communicate: Translate audit and control requirements to internal business partners and into policies / standards.  Drive alignment on governance and compliance requirements.
• Program Communication: Regularly communicate program status, key accomplishments, and risks to management both within the governance practice and to our business partners.  Define and measure key metrics for your programs.  
• Identify and Remediate Gaps: Identify gaps or conflicts in existing processes and work with the Governance team to drive remediation of control deficiencies identified during the processes.
• Conduct Access Reviews: Assist in quarterly access reviews, administrator, and elevated access reviews to ensure compliance with audit standards.
• Audit Readiness: Assist in SOX audit readiness and compliance activities, ensuring thorough preparation and adherence to internal audit and compliance controls.
• Participate in Review and Advisory Boards: Administer the Change Advisory Board processes ensuring all changes meet governance requirements.
• Coordinate with Stakeholders: Work closely with IT governance program owners, managing diverse responsibilities and adapting to different challenges within a dynamic environment.
• Documentation and Reporting: Clearly report status to team members and management through effective written and verbal communication.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Experience: Minimum of 5 years' experience in governance, audit, controls, policy development, or change management, ideally with experience from the Big 4 accounting firms and a desire to transition into a more operational role.
• Education: A relevant college degree in fields such as Information Technology, Information Systems, Business Administration, or a related field. 
• Core Knowledge: Familiarity with S-Ox and internal audit compliance controls, industry best policy lifecycle frameworks, and change management standards and practices. 

Skills:

• High levels of communication and relationship-building skills essential for cross-departmental interactions.
• Ability to juggle multiple responsibilities and quickly adapt to diverse challenges.
• Ability to leverage audit experience to drive governance and build strong cross-departmental relationships.
• Ability to prioritize and self-manage
• Analytical thinker with a keen eye for detail
• Ability to review existing processes, identify potential improvements, and work with stakeholders to drive efficiencies
• Strong commitment to ongoing professional development

Desired:

Framework Knowledge: Experience in governance or regulatory environments and awareness of frameworks such as S-Ox, PCI, COBIT, SOC, NIST, GDPR, is desired Certifications: Relevant certifications such as CISA, CGEIT, CRISC, or PMP

Location

This role will be remote based in UK or Ireland.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.