Welcome to our fabulous world. 🍴We are TheFork . Our mission is to bring happiness through amazing dining experiences, thanks to our 3 main products : 

📱 TheFork App : the restaurant discovery and booking app for every occasion

🖥️ TheFork Manager : the tool to digitize restaurant operations and be in full control of your business

💳 TheFork Pay & gift cards : the new and amazing dining payment experience

Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia. We are experiencing an exciting period of growth, and we need the greatest folks onboard. Together, we will make our wildest dreams come true! We strongly believe that our mission can only be achieved if we also bring happiness to our working environment. We do this by providing a flexible, multicultural  and positive environment where each individual has the space to grow.

• Manage and prioritise efforts to maximize the cash recovery, by efficiently allocating resources and outbound /inbound actions within your team.
• Manage and monitor the performance of the different forms of payment in your markets (eg. Direct debit, transfer)
• Manage relationship with recovery agencies and law firms by preparing and sending claim statements for each of your markets, and monitoring their performance in recovery rate and timelines.

• Adjust agent skills and dispatch task based on service needs per agent at anytime.
• Adhoc quality checks (call listening,...) to ensure the team performs according to internal guidelines in terms of performance and customer focus.
• Build strong team with high morale and engagement by defining tactical incentives and challenges individually, with the help of Cash Collection Manager.
• Bi-weekly 1to1 meetings with agents in your team.
• Trouble-shooting for agent issues.
• Responsible to communicate events/team news to the team.
• Support Cash Collection operations, if needed in high volume periods.

• Provide inputs to the Cash Collection Manager on potential improvements within the department, escalation on feedback and review on team performance and needs.
• Prepare monthly reports on the debt status for your markets.

• English fluent + another language would be a plus
• At least 1 year of experience in team management
• Bachelor degree, with 2 years in accounting or similar
• Strong analytical skills and Excel proficiency.
• Ability to work under pressure to attain company objectives and Cash Collection KPIs.
• Good communication and negotiation skills (spoken and written).
• Dynamic, organized with a methodical approach and high attention to detail.
• Team player with strong customer focus.
• Experience in ERP and Salesforce should be a plus.