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Membership and Credentialing Rep II

AT TransUnion
TransUnion

Membership and Credentialing Rep II

Chennai, India

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
Membership and Credentialing representatives are responsible for verifying, inputting and editing a high volume of data from multiple sources into a database, ensuring that all necessary data is being entered and maintained.

What You'll Bring:

The Back Office Operations Representative is responsible to complete email responses, review identity verification documents, complete recommendation transactions, and/or research and complete credentialing. Back Office Operations Rep support both customer and consumers who use TU services to screen individuals for account membership and credentialing.

Impact You'll Make:

&bull Maintains a consistent high level of knowledge regarding TU products, services, and tools.

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&bull Understands and consistently demonstrates knowledge of specific business processes when performing all back office operations work.
&bull Ability to prioritize workflow ensuring departmental procedures are maintained in a fast paced environment.

* Entering data in TransUnion Billing system Online Portal and maintaining accurate records of valuable company information.

* Verifying accurate data entry input by comparing input to its source in Salesforce.

* Effectively communicate any issues that arise with the Sales verticals.

&bull Adheres to established processes and procedures when responding to support emails, reviewing identity verification document, completing criminal and eviction recommendation transactions, fulfilling consumer disclosure requests, and/or when researching and resolving consumer disputes.
&bull Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work product is delivered to customers and consumers.
&bull Performs other duties as assigned.
Knowledge, skills and abilities (KSA's)
&bull 5-10 years of experience in an operations job role or customer care/support job role.
&bull Moderate skills in Microsoft applications
&bull Excellent verbal, written, and interpersonal communication skills.
&bull Must be self-motivated and a self-starter.
&bull Demonstrate attention to detail in all work completed.
&bull Proactively works to improve knowledge and adherence to company processes and procedures.
&bull Collaborates well with others in a team-oriented work environment.
&bull Adapts well to change and can adjust priorities as needed.
&bull Displays time management skills to properly follow-up on in progress work, while balancing new work assigned through our operations work queues.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep II, Membership and Credentialing

Client-provided location(s): Chennai, Tamil Nadu, India
Job ID: transunion-19032190
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Adoption Assistance Program
    • Fertility Benefits
    • Family Support Resources
    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Some Meals Provided
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Volunteer Time Off
    • Unlimited Paid Time Off
    • Paid Holidays
    • Paid Vacation
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
    • Company Equity
  • Professional Development

    • Leadership Training Program
    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Associate or Rotational Training Program
    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

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