Document Specialist III

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
We are seeking a meticulous and organized Documentation Specialist to join our dynamic team. In this role, you will play a critical part in creating, maintaining, and ensuring the accuracy and consistency of documentation across various projects and departments. As a Documentation Specialist, you will be responsible for producing comprehensive technical documents, user manuals, and operational procedures that adhere to the company's standards and best practices. You will collaborate with cross-functional teams, including engineering, quality assurance, and product management, to gather information and ascertain documentation requirements. Your ability to clearly articulate complex concepts in a user-friendly manner will be vital in helping employees and clients understand our products and services effectively. This role offers a unique opportunity to contribute to the quality and clarity of our documentation processes, making a lasting impact on the overall efficiency of our operations. If you are detail-oriented, possess excellent written communication skills, and have a passion for technical writing, we would love to hear from you. You will be an essential part of our team, ensuring that our documentation not only meets regulatory standards but also enhances user experience and promotes the successful utilization of our offerings.

• Lead the drafting and updating of complex process documents, technical documents, and process maps
• Oversee the validation of documents, ensuring high standards of accuracy and compliance
• Strategically design and enhance the knowledge management repository to support organizational goals
• Develop and oversee the implementation of long-term storage strategies in line with regulatory policies
• Lead the creation and management of comprehensive training programs for all employees
• Conduct and oversee quality reviews and audits, driving continuous improvement in document quality and integrity
• Lead the integration of advanced AI tools (e.g., Microsoft CoPilot, ChatGPT) to automate and enhance knowledge management processes
• Ensure all process documentation adheres to BPMN standards and best practices
• Extensive experience with tools like Confluence, Lucidchart, Process Street, and advanced AI-driven knowledge management tools

• Bachelor's degree in Information Management, Library Science, or a related field
• 7+ years of experience in knowledge management or a related field
• Must have strong attention to detail to review, edit, and format documents accurately, identifying errors, inconsistencies, and non-compliance issues, and ensuring document quality and integrity
• Should possess strong organizational skills to manage multiple documents, versions, and revisions effectively, ensuring that documentation processes are streamlined and efficient
• Must have strong communication skills to collaborate effectively with cross-functional teams, convey information clearly and accurately, and facilitate document reviews, approvals, and revisions
• Strong problem-solving skills to identify issues, analyze root causes, and recommend solutions to address documentation-related challenges, such as compliance gaps, process inefficiencies, and quality issues.