Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
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The Credit Analyst investigates and analyzes escalated, non-routine situations received through Toyota Credit de Puerto Rico's (TCPR's) decision tools. The role involves evaluating the risks that the business is likely to experience by initiating a background search on the retail customer. Also, provides guidance on credit risks related to lending programs that involve disbursement of funds.
This position is responsible to provide dealer-oriented service in accordance with the established guidelines and recording all interactions with dealers clearly and concisely through the designated communication channels in a prompt and timely manner.
Primary Job Accountabilities
Evaluation of loan applicant:
- Investigate loan applicants' finances to determine the financial risks associated with a potential client, adhering to lending protocols to confirm or deny applicants' loans.
- Determine the level of risk involved in lending to clients.
- Calculate financial ratios to assess the financial health of prospective clients.
- Guarantee approved loan applications comply with the company's lending criteria:
° Maximum loan amount ° Debts to income ratios
° Maximum advance % ° Term exception
° Payment to income ratios
- Review credit applications and perform credit checks by reevaluating deals as necessary and maintaining the quality of purchases within the established guidelines.
- Consult and negotiate with dealers regarding financial transactions, payment terms, and credit limits.
- Gather and review financial data about loan applicants, including their payment habits and history, earnings, and spending patterns.
- Analyzing periodic market and dealers' trends; identify and report adverse issues to management.
Client Relations:
- Develop and improve an excellent dealer business relationship.
- Maintain good communication with TCPR Sales Department to achieve business objectives (for both the dealers and TCPR).
- Collaborate with other departments to achieve shared goals and objectives.
- Keep disruptive emotions and negative feelings in check so they do not have a negative impact on interactions/negotiations with others.
- Influence others by persuading and impacting dealers in a positive way so they accept recommendations regarding credit risks.
- Manage all communication channels (phone, voicemail, email, dealer chat, etc.) to provide the best service and improve customer satisfaction.
Compliance:
- Ensure compliance with TFS, FOPP, TCPR P&P & TCPR Approval of Authorities
- Use TCPR SOPs, TFS Knowledge and FOPP to ensure compliance with all policies and procedures, including updates as they occur.
- Ensure that credit decisions are all in compliance with the following acts: ECOA, Fair Credit Reporting Act, SOX, and CFPB regulations.
- Ensure compliance as established by TCPR's retail rate letter and balloon credit programs.
- Identify gaps in compliance standards and recommend solutions for the department and team.
- Responsible for the timely and successful completion of all assigned compliance trainings
Knowledge and Skills
Required: Four-Year College Degree (BA or BS) Business Administration, Finance or Accounting related areas
Experience - Subject Matter Expertise
Required: 2-5 years of relevant / progressive work experience (in similar field and/or industry)
Licenses, Certifications & Specialized Skills:
- Excellent interpersonal skills with the ability to interact and motivate others
- Intermediate knowledge of MS Office; especially Excel to develop financial reporting, spreadsheet, and database experience
- Ability to work independently with strong organizational skills and flexibility in a team-oriented environment
- Strong verbal and written English and Spanish skills.
- Problem-solving skills
Travel requirements: This position requires field travel to visit and work from the dealers 70-80% of the time.
Work schedule: Monday-Friday from 9:00 am to 6:00 pm and some Saturdays. However, there are instances in which working overtime and during holidays is required.
This position is based out of San Juan, Puerto Rico. This position does not offer relocation assistance.
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to tcpr_human_resources@toyota.com.