JOB SUMMARY

JOB DESCRIPTION

RESPONSIBILITIES

Operational Excellence

• Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.
• Accurately process all POS transactions and capture of customer information. Have a comprehensive understanding of any communication and all technology tools used in the store.
• Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
• Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
• Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
• Assist with store maintenance needs and supply ordering.
• Meet deadlines - IMRDs, damages, transfers, charge sends, etc.
• Properly print tickets in WebIM.
• Protect our assets by adhering to all loss prevention policies and procedures.
• Detail oriented with ability to multi task and prioritize work to produce desired outcomes.

• Lead by example and model behavior that reflects the company's core values.
• Appropriately manage conflict and take ownership for your part in the team dynamic.
• Demonstrate a high degree of maturity and integrity.
• Partner with the leadership team to ensure effective store communications, including but not limited to the cascade of key information from corporate partners and execution of company guidelines.
• Identify opportunities to support the team in delivering a transformational experience.
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

• Lead by example to create an environment that consistently delivers transformational customer experiences.
• Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
• Ensure a high level of customer service through extensive product knowledge and product ownership.
• Accurately process all POS transactions including ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.
• Assist when necessary with operational activities.
• Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.
• Have a proper understanding and be able to train on the radio communication and all technology tools used in the store, using proper etiquette.
• Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs.
• Assist with fitting room activities (sizes, returning merchandise to floor).
• Answer the telephone using proper telephone etiquette

• Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
• Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
• Contribute to maintaining all brand and operating standards to support brand consistency.
• Assist in maintaining store presentation standards including replenishment and folding, taking initiative during down-times and acting with a sense of urgency during peak periods of business.
• Leverage in-store technology to ensure every customer's experience is transformational.