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Associate, EC & Digital Operations

AT Tory Burch
Tory Burch

Associate, EC & Digital Operations

Tokyo, Japan

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

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Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

  • Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
  • We have the best team in the world and believe in paying competitively and rewarding for high performance.
  • Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
  • We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
  • We are invested in your professional growth - you'll have access to free executive coaching on-demand.

This Role is Tailor-Made for You Because:

A Day in the Life:

JOB TITLE

EC & Digital Operations, Associate

REPORTS TO

Sr. Director, Marketing, Communications, E-Commerce & Brand Strategy, Japan

DIRECT REPORTS

N/A

LOCATION

Tokyo

JOB SUMMARY

The purpose of this position is to play a key role in the expansion of the company E-commerce activities. The Associate, E-commerce operation and/or EC Digital will be responsible for maintaining all or specific aspects below of the company website for strategically planning business goals;

  • (1) EC operation: The Associate helps ensure efficiency, accuracy and timeliness of all web content publishing to deliver a best-in-class online business


  • (2) Digital marketing: The Associate is responsible for managing digital initiatives such as Email/ Paid search/ Display/ Social/ Affiliate that will impact conversion and sales

This is a role that requires someone with a high degree of understanding and experience in the EC and/or Digital arena with a wide range of working relationships with international business partners

KEY RESPONSIBILITIES:

Website operation

  • (Campaign planning) Development & execution of seasonal plans and strategies for digital to drive the brand and business goals


  • (Site refresh) Responsible for set up and execution of all daily/ weekly/ monthly website changes including managing data related to seasonal content, product information, product imagery, site functionality, promotions and pricing


  • (UI/UX and Site experience) Manage site operations to develop the digital roadmap and identify key initiatives, site enhancements and partnerships to drive the business


  • (e-MD) Collaborate daily with buying, planning and allocation to stay knowledgeable on the international product buy, product delivery dates, and any product changes


  • (Quality assurance) QA/ Test all launches of new content/ functionality to website from development to the live websites


  • (Inventory control) Manage local warehouse from logistics and IT system standpoint

Digital marketing

  • (Digital marketing) Partner with Digital Marketing Manager to drive acquisition & retention strategies and initiatives that will increase conversion on the site


  • (Digital activations) Execute digital marketing actions through various media channels such as Email, Paid search/ Displays (Google/ Yahoo), Social (FB/ LINE), Affiliate, etc.


  • (Creatives) Manage local agency on images, copies and measurement information with collaborating with the U.S. HQ creative teams

EDUCATION & PRIOR EXPERIENCE NEEDED

Education

  • Bachelor's Degree

Experience

  • 3-5 years of experience in E-commerce/digital web content operation and/or digital marketing (especially email marketing and digital creative management)


  • Retail industry (especially luxury or high-brand) experience preferred


  • Consulting (strategy or IT) industry experience is a plus

Expertise

  • Knowledge of CMS (Demandware/ Salesforce/ AEM), HTML knowledge welcome


  • Knowledge of email marketing platform, send list strategy, and email database management.


  • Multi-lingual (English/ Japanese)

Traits

  • Ability to multi-task and react to shifting priorities while adhering to deadlines


  • Self-starter with creative problem solving-skills and strong sense of ownership


  • Team player with proactive approach and adapting to a rapidly changing environment

DESIRED ATTRIBUTES

  • Adaptable - Change before you have to


  • Changes course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities


  • Entrepreneurial Spirit - Own it


  • Takes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done


  • Collaborative - No "I" in Tory


  • Is self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make decisions - Takes an inclusive approach


  • Client & Brand Focus - Put yourself in Tory's shoes


  • Passionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers


  • Live the Values - Being "Buddy"


  • Keeps the "Buddy Values" alive (Honesty, Kindness, Passion, Humility, Integrity, Compassion, Excellence and Humor) - It's not just what you do, but how you do it - Contributes to a positive and productive environment


  • Functional Expertise - Know Your Stuff


  • Has the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice


  • FOR PEOPLE MANAGERS: Team Builder - It's all about "We"


  • Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance


  • FOR PEOPLE MANAGERS: Change Leader - Change is the essence of life


  • Challenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed

To Land This Role:

Why You'll Want to Join Our Team:

How We Work Together

  • Adaptable - We change before we have to
  • Entrepreneurial - We own it
  • Collaborative - There's no "I" in Tory
  • Client & Brand Focused - We put ourselves in Tory's shoes
  • Live the Values - We show up for each other
  • Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Client-provided location(s): Tokyo, Japan
Job ID: Tory_Burch-R0023516
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Diversity and Inclusion

    • Woman founded/led

Company Videos

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