At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The Vendor Manager role is part of the Global Monetization Integrity Team. This highly visible and influential role will collaborate extensively with leadership, business stakeholders, internal operations and cross functional teams. You will demonstrate strong executive presence in representing the organization and effortlessly navigate from strategic to tactical issues. mindset.

Key responsibilities
- Manage and own Vendor sites performance, drive results through strong internal and external collaboration to improve overall quality and efficiency of the program.
- Proactively detect potential risks and take proactive corrective actions to ensure and maintain excellent performance
- Deep dive into sites' performance analysis, contribute insights, set up realistic and stretching goal and KPI metrics, keep tracking and driving efficient actions
- Seek for improvement opportunities as process expert to help to improve operation management efficiency
- Investigate and track emerging opportunities in the TikTok Ads ecosystem and synthesizes analysis to deliver compelling recommendations to leadership team
- Own and drive key initiatives/programs within Global Vendor Operations team.
- Review Vendor data, identify process improvement opportunities and drive improvement of Vendor performance.
- Play a key role in identifying opportunities to transition workflows to most appropriate location.
- Timely and effective work with stakeholders such as policy team, product & system teams, to help launch new workflows

Qualifications

Minimum Qualifications:
- Bachelor's degree or above
- 5 years of experience in outsourcing/offshoring including Operations management & Vendor Management with demonstrated success in vendor performance management and driving improvement
- Ability to analyze data, identify insights and implement action plans
- Ability to think strategically and utilize strong creative problem solving skills
- Fluent in Japanese and English

Preferred Qualifications:
- Experience in outsourcing/offshoring including Operations management, vendor management, vendor transitions, new site launches
- Proven track record in efficiently scaling vendor teams
- A keen eye for process improvement and operational transformation
- Ability to influence cross-functional, senior leaders and drive change
- Executive level verbal and written communication as well as strong data visualization and presentation skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.