Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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About the team
The Monetization Product Operations (MPO) is responsible for Customer Support and Tools & Workflows within the Product Strategy & Operations team. Its mission is to provide best-in-class advertising experience by ensuring excellence in customer service and streamlining processes & tools to ensure smooth operations.
The team collaborates with Sales to provide post-sales support and works closely with the product team on product improvement through feature requests and bug management.
Responsibilities:
- Support the ongoing Training Program execution for our Global CX Operations teams - end-to-end execution responsibilities and manage delivery
- Support our program managers to gather training content relevant to product operations from various internal teams and XFNs
- Assimilate and design content across various delivery formats/platforms like e-learning modules, classroom-led, video tutorials, etc
- Standardize knowledge content format and manage content across our in-house Knowledge Management tool
- Coordinate with XFN teams to set knowledge-sharing sessions and manage the team's training calendar
- Support leaders in identifying, engaging, and sourcing external vendors for business/skill-related training
- Support on the execution of training needs arising from Quality Audit feedback or Product knowledge gaps
- Develop and further iterate on our Training Model framework in line with scaled operations needs across the tech industry
- Support regional tasks around issue-based routing and WFM implementation scope for our Product CX teams on agents passing out of Nesting Programs
Qualifications
Minimum Qualifications:
- 4+ years of Learning & Development, or Training program management experience in a service industry or scaled Ad tech support programs
- Practical experience in delivering learning sessions (classroom, virtual) and training the audience
- Content design experience, able to design solid learning focussed collaterals
- Strong project management experience, and excellent communication skills
-Proven ability to work in a fast-paced, constantly changing environment
Preferred Qualifications:
-2 years of experience with AdTech or new-age online and social media tech companies
-2 years of experience with Digital Ads Products Ecosystem
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2