At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Why TikTok Shop
TikTok Shop is seeking a multi-disciplinary leader to help us reimagine the logistics experience for small and midsize (SMB) business customers. This role will take an end-to-end view of the SMB seller lifecycle, looking for ways to streamline seller onboarding, accelerate scaling, create intuitive support touchpoints, and graduate sellers to enterprise-level solutions when they reach sufficient scale.

This role is perfect for those who thrive in dynamic environments and are passionate about leading complex initiatives with cross-functional teams. You will collaborate across user research, product, operations, marketing, legal, and many other teams to design and implement these new solutions.

Responsibilities include:
- Lead the development of an end-to-end logistics solution for SMB customers by conducting comprehensive customer research, setting a strategic vision, and managing cross-functional execution.
- Drive initiatives to address merchant pain points, including writing detailed Business Requirement Documents (BRDs), providing critical feedback during product development, and leading the go-to-market strategy for new product solutions.
- Build robust business cases to evaluate new ideas, quantify their potential, and measure the impact of new solutions.
- Foster collaboration with cross-functional stakeholders in User Research, Product, Operations, Marketing, Legal, and more.
- Maintain a strong customer-centric approach, continuously gathering and analyzing feedback to refine and enhance product offerings.

Qualifications

Minimum Qualifications:
-Bachelor's degree in Business, Engineering, or a related field.
-5 years of experience in product management, business operations, or a related field.
-Proven ability to influence senior leaders across various functions and build alignment around new initiatives.
-Strong track record of developing and launching new initiatives (0->1).
-Proficient in data analysis, metric development, and building analytical support for proposals.

Preferred Qualifications:
-Master's degree in Business or a related field.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $136800 - $273600 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.