At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
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Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Program Manager to drive effective project implementation.

Role and Responsibilities
- Manage regional key projects and drive effective project implementation
- Coordinate communication and collaboration across functions within APAC, collect cross-team requirements, develop key collaboration processes and ensure processes are well guided for organizational efficiency improvement
- Responsible for key meetings and key reports to ensure the organization's external caliber is consistent and the organization's internal information is transparently understood and pulled together
- Communicate with leadership status, risks, recommendations with regular cadence ensuring robust insightful decision-making
- Collaborate with program teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across programs
- Support and represent senior leadership in cross-functional engagement by creating context, consolidating alignment by proactively sharing and presenting data with the wider business
- Improve current processes and coordinate organizational procedures for optimized efficiency and productivity

Qualifications

Minimum Qualifications
- 5+ years of project management experience in the service and experience industry, preferably in an e-commerce or high growth environment
- Proven experience in managing complex and multi-faceted initiatives/projects within the US market or global
- Good critical and logical thinking; able to manage different types of projects through comprehensive planning, risk identifying, problem solving, perform initial stage RCA and SOP establishment
- Adaptable, fast learner and highly motivated with experience in operations and project/program management
- Highly organized and detail-oriented with a proactive work-style
- Experience in managing stakeholders from different experience and cultural background
- Proficiency in Mandarin is essential for this role, as it enables effective communication with international teams and stakeholders who primarily converse in Mandarin. This skill is crucial for facilitating smooth negotiations, ensuring clarity in project discussions, and ultimately enhancing project success and operational efficiency.

Preferred Qualifications
- Experience in planning and leading strategic initiatives
- Demonstrated ability to collaborate effectively in diverse, multicultural environments, leveraging cross-cultural communication skills to enhance teamwork and drive project success
- Proven track record of successfully managing projects from inception to completion, demonstrating strong leadership and strategic planning skills to deliver high-quality results on time and within budget

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $104711 - $192533 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.