Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
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At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About The team
We are a team of problem solvers that strives to make an impact. The Senior Business Analyst will be responsible for tracking cost metrics across the delivery business and implementing operational excellence initiatives to improve service level agreements (SLAs) and reduce costs. This role requires working closely with the operations team to drive changes and ensure the successful execution of initiatives.
Job Responsibilities:
- Track cost metrics across delivery businesses (conventional and on demand)
- Analyze cost data and identify areas for improvement
- Develop and implement operational excellence initiatives to improve SLA and reduce cost
- Drive special projects and collaborate with cross-functional teams to drive process improvements
- Provide regular reports and updates on cost tracking and operational excellence initiatives
- Support the business in making data-driven decisions
Qualifications
Minimum Requirements:
- At least 3 years of working experience in operations field & excellence topics from Express Logistics Companies
- Strong in problem solving skills and independent in driving initiatives from ideation to completion
- Strong personal skills. Willing to work closely with the operations team to execute changes
- Good Communication skills
Preferred Requirements:
- Consulting background is a plus
- Mandarin proficiency is a plus, as the nature of the work involves communicating with cross-border accounts that require Mandarin.
- Graduated from top universities in Indonesia/World
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.